We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Counter

4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
+1 808-739-5100
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent35%
  • Very good44%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“burger” (85 reviews)
“beef” (10 reviews)
Open Now
All hours
American, Vegetarian Friendly, Gluten Free Options
$$ - $$$
4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
Write a Review
Reviews (181)
Traveller rating
Traveller type
Time of year

1 - 10 of 181 reviews

Reviewed 2 days ago

The burgers are just ridiculously over-sized. I had to use a fork and knife to eat it. Who wants to do that??? They are just too humungous to eat like a burger. You're struggling with HOW to eat it that you forget if it's good...More

Thank Mia B
Reviewed 10 April 2017

We had a party of four and tried three different burgers and the veggie sandwich, sweet potato and onion rings. Juicy burgers cooked perfectly to our order, great fries, and tasty thin sliced onion rings. An added benefit is walking though the Kahala shopping mall...More

Thank Lorna H
Reviewed 8 March 2017

Our kids who live in Honolulu took us to the Counter tonight. Most of the food was good with lots of choices of what you wanted on the burger. The manager even came around to see if everything was OK. The meal was good but...More

Thank DaveTurlock_ca
Reviewed 28 February 2017

For a chain this place is impressive. The service was great and more importantly, the burger was amazing. They made me a medium rare burger and it was beyond flavorful. I ate there twice on a five-day trip. If you want a quick and fkavorful...More

Thank Marlene W
Reviewed 13 February 2017 via mobile

Awesome place for burgers, onion strings, and a milk shake. A little pricey but well worth it. I love building my own burger.

Thank 482steffanys
Reviewed 6 February 2017 via mobile

This is a build your own burger place. I ordered mine medium rare on top of a brioche bun. I topped it off with grilled onions and provolone cheese. When the burger came out, I cut into it and it was raw. I sent it...More

Thank Vivian B
Reviewed 27 January 2017 via mobile

Was nice to be able to eat french fries with my burger. Gluten free bun tasted so good I was concerned it wasn't gluten-free. Service was very good. $19 is a lot to pay for a burger. It was good but not $19 good. Milkshake...More

Thank quacker907
Reviewed 16 January 2017

I had just flown in from Australia, needed food, my uncle brought me to this place. Staff were bubbly and helpful with recommendations. You create your own meal (pick ingredients from a list) which was tedious because there was so much to choose from! But...More

Thank hanatap
Reviewed 4 January 2017

Lots of tables but no staff to serve! Even worse, seemed to have only one cook. Even though they warned us prior to us ordering (30minutes) it took 65 minutes to receive our order and my hamburger was not what I had ordered. The server...More

Thank Louise S
Reviewed 29 November 2016

We wanted to get outside of Waikiki and a friend suggested The Counter at Kohala Mall. Luckily she went with us, so we had a nice long visit while waiting for our customized burgers. We enjoyed the concept of selecting our own protein for burger...More

Thank Sylvia C
Nearby Restaurants
Whole Foods Market
368 reviews
.07 km away
California Pizza Kitchen Kahala Mall
113 reviews
.12 km away
Chili's Grill & Bar
82 reviews
.01 km away
Nearby Attractions
Dolphin Quest
514 reviews
1.47 km away
Kahala Mall
327 reviews
.09 km away
Kahala Beach
55 reviews
1.31 km away
Waialae Beach Park
28 reviews
1.27 km away
Questions & Answers
Get quick answers from The Counter staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Kids, Child-friendly
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
Location and Contact Information
  • Address: 4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: +1 808-739-5100
  • E-mail