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Ratings and reviews

There aren't enough food, service, value or atmosphere ratings for A&W Restaurant, Canada yet. Be one of the first to write a review!

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CUISINES
Fast food, Canadian
Meals
Lunch
FEATURES
Wheelchair Accessible, Seating
Reviews (14)
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Reviewed March 7, 2019

Anyone who knows me, or follows me on here, is aware of the fact that when it comes to fast-food, I’m usually a fan of A&W. Each and every time I’ve visited them, regardless of town or city, they’ve delivered a consistently good meal, be...it breakfast, lunch or even dinner. After all, this chain prides itself on serving proteins raised without the use of steroids or antibiotics – “just 100% pure beef” or “100% chicken breast.” It naturally follows, then, that the quality of the food should be pretty high, at least as far as fast-food is concerned. Unfortunately, that wasn’t entirely my experience at A&W’s Kitimat location. I don’t know; something just seemed off. To be clear, I certainly don’t think this A&W is atrocious in terms of food or customer service as most of these earlier reviews would have you believe. Quite the opposite, in fact. But let’s start with the premises: far from having “garbage on every table except one,” the restaurant was clean and appeared to be well maintained. The interiors were bright (maybe recently renovated?) and inviting. It was pretty quiet during my sojourn – just two other patrons – so service was quick and prompt. It definitely wasn’t “sub par” or “bad;” rather, the young people working in the establishment were friendly. Granted, they weren’t what I’d call engaging or chatty, but I wouldn’t expect that in a place like A&W. For me, things started to go downhill when it came to the food. I ordered a chicken buddy burger, fries and a root beer in a frosty mug. During this repast the root beer was clearly the highlight; I mean, it’s pretty hard to mess up pouring root beer into a frosty mug (Mmm . . . smooth, creamy goodness!). But my fries, while having a nice crispy exterior and soft interior, were ruined by the over-abundance of seasoning salt. They were just so salty that they were practically inedible. Similarly, my chicken chubby burger failed to impress this time around. I was almost tempted to echo the words of Clara Peller of “where’s the beef?” fame and say “where’s the chicken?” The chicken was so flat that it was essentially hidden inside the (small) bun. As a result, the chicken burger was really lacking in the flavour department. Indeed, the wheat crumbs and spices that are supposed to adorn the burger may was well have been MIA this time around. FOOD: 2.5/5 SERVICE: 3/5 VALUE: 3/5 RECOMMENDATION: The restaurant is clean and the staff were friendly and efficient enough; however, the food was lacking for an A&W, so I’d rate this place as average overall – it’s more like a 2.5 star eatery, but TripAdvisor doesn’t allow for half-star ratings. PS: If you found this review helpful in any way please consider hitting the "helpful" button!More

Date of visit: April 2018
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Reviewed September 23, 2018

You might as well forget going through the Drive thru cause it will be quicker to go in cause you will end up waiting out side in the parking lot. Then when you do get it the burger is raw and so was the chicken....Hate writing these but this is how you get better. Good luckMore

Date of visit: September 2018
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Reviewed November 9, 2017

They have great Chubby chicken for Lunch or supper and the Breakfast Sausage and edgers on English muffins are great.....

Date of visit: October 2017
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Reviewed August 3, 2017

Went though the drive though and or the coupon special 2 teen burgers 2 fries 2 rootbeer I was told there were be hind and to pull forward and wait in the parking lot ten minutes later a young man came out with a bag...and I went home not realising that he had given me the wrong order. I returned 20 minutes later and was met by him coming out the door saying that I had taken the wrong order as if it was my fault. After arguing if I got the drinks I asked for my money back and got it with no apology or compensation This is not how you treat customers you what to return.More

Date of visit: August 2017
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Reviewed February 20, 2016

Food here is just Okay. Had the grandpa burger and some fries which are good. They still don't have a ice cream or shake machine yet. Their shakes are great

Date of visit: February 2016
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Reviewed November 2, 2015

Old and jaded, service sub par even for the area, food barely warm and eggs were like rubber and hash browns were limp coffee was ugly. . Usually AW serves a great cheap breakfast but this is the exception and the washroom was filthy

Date of visit: September 2015
Helpful?1  
Reviewed August 8, 2015 via mobile

I went to A&W last week I was working in Kitimat for a day..I had two veggie burgers n one large fries n they charged me $18. God knows how.i eat the same thing in terrace for $8 every day. Fries Quantity was so less....terrace's small fries were equal to their large fries..almost embarrassing...most workers are Temporary foreign workers on Work permits. I see the new ownership is saving lot of money on labor and reducing the quantity of food plus make it expensive. Won't go there again.More

Date of visit: August 2015
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Reviewed June 30, 2015

Food needs to be hotter. Clean, don't like the quality of people they hire, not too impressed on wait time.

Date of visit: June 2015
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Reviewed November 24, 2014

The atmosphere is good and so was the omelette to my surprise they used real cheeze and not processed. Good job.

Date of visit: August 2014
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Reviewed November 7, 2014

We went to A & W for floats and when we walked in, there were 3 tables in use and all the rest were filthy. We stood there almost 5 minutes waiting to talk to someone to ask for a table to be cleaned. I...called someone who came through the kitchen door and asked her if she can clean one. When she was done she walked past us so I told my son to go see if it was clean we sat down at the soaked table and waited on our order for 4. The employee came to our table and put the tray on the table which had enough space in the middle but she managed to spill it on me. I got up and went into the bathroom to clean up as much as possible I got back she was cleaning it up but did a horrible job then walked off with a smirk saying she would be back after she adds more to the cup that had spilled. This to go cup had a bit in it still and she expected me to drink it after adding more to the one that spilled. She did not come back she sent a male employee to ask what happened and that made me more upset, he came and offered another I told him I don't feel like having one at all and asked to be left alone,I was too angry and embarrassed. I brought up the cup and asked for a refund which should have been an option to start. So after a horrible mistake such as that with nothing offered but a top up to the spilled drink I was not wanting to stay but I allowed my kids to finish their floats there. I had to go shopping for milk and other stuff my kids needed after that but with wet pants that was not going to happen. I did call to speak to the manager because she was not there at the time and she offered a gift card. That does not take away the humiliation though of walking home in the cold with wet pants looking like I had an accident.More

Date of visit: November 2014
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