A&W Restaurant
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CUISINES
American, Fast food, Canadian
FEATURES
Seating, Wheelchair Accessible
Is this an American restaurant?
Details
CUISINES
American, Fast food, Canadian
FEATURES
Seating, Wheelchair Accessible
Contribute
2.5
15 reviews
Excellent
1
Very good
3
Average
4
Poor
2
Terrible
5
quietdrifter
Kitimat17 contributions
Mar 2024 • solo
I can't give this a good review because of the substandard food quality. I purchased a chicken burger and the meat was formulated chicken. I call it sponge chicken. I'm willing to pay for real adulterated chicken, but nobody wants to eat this crap packed with high levels of fat and who knows what else. Roll over Albert & Walter. This is how you lose customers!
Written March 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PookyCake
Victoria14654 contributions
Apr 2018 • solo
Anyone who knows me, or follows me on here, is aware of the fact that when it comes to fast-food, I’m usually a fan of A&W. Each and every time I’ve visited them, regardless of town or city, they’ve delivered a consistently good meal, be it breakfast, lunch or even dinner. After all, this chain prides itself on serving proteins raised without the use of steroids or antibiotics – “just 100% pure beef” or “100% chicken breast.” It naturally follows, then, that the quality of the food should be pretty high, at least as far as fast-food is concerned. Unfortunately, that wasn’t entirely my experience at A&W’s Kitimat location. I don’t know; something just seemed off.
To be clear, I certainly don’t think this A&W is atrocious in terms of food or customer service as most of these earlier reviews would have you believe. Quite the opposite, in fact. But let’s start with the premises: far from having “garbage on every table except one,” the restaurant was clean and appeared to be well maintained. The interiors were bright (maybe recently renovated?) and inviting. It was pretty quiet during my sojourn – just two other patrons – so service was quick and prompt. It definitely wasn’t “sub par” or “bad;” rather, the young people working in the establishment were friendly. Granted, they weren’t what I’d call engaging or chatty, but I wouldn’t expect that in a place like A&W.
For me, things started to go downhill when it came to the food. I ordered a chicken buddy burger, fries and a root beer in a frosty mug. During this repast the root beer was clearly the highlight; I mean, it’s pretty hard to mess up pouring root beer into a frosty mug (Mmm . . . smooth, creamy goodness!). But my fries, while having a nice crispy exterior and soft interior, were ruined by the over-abundance of seasoning salt. They were just so salty that they were practically inedible. Similarly, my chicken chubby burger failed to impress this time around. I was almost tempted to echo the words of Clara Peller of “where’s the beef?” fame and say “where’s the chicken?” The chicken was so flat that it was essentially hidden inside the (small) bun. As a result, the chicken burger was really lacking in the flavour department. Indeed, the wheat crumbs and spices that are supposed to adorn the burger may was well have been MIA this time around.
FOOD: 2.5/5
SERVICE: 3/5
VALUE: 3/5
RECOMMENDATION: The restaurant is clean and the staff were friendly and efficient enough; however, the food was lacking for an A&W, so I’d rate this place as average overall – it’s more like a 2.5 star eatery, but TripAdvisor doesn’t allow for half-star ratings.
PS: If you found this review helpful in any way please consider hitting the "helpful" button!
Written March 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flyerking17
Kitimat159 contributions
Feb 2016 • none
Food here is just Okay. Had the grandpa burger and some fries which are good. They still don't have a ice cream or shake machine yet. Their shakes are great
Written February 20, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thomascorpconsulting
Kitimat21 contributions
Sep 2018 • friends
You might as well forget going through the Drive thru cause it will be quicker to go in cause you will end up waiting out side in the parking lot. Then when you do get it the burger is raw and so was the chicken. Hate writing these but this is how you get better. Good luck
Written September 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
snowietoo
13 contributions
Oct 2017 • none
They have great Chubby chicken for Lunch or supper and the Breakfast Sausage and edgers on English muffins are great.....
Written November 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave W
1 contribution
Aug 2017 • solo
Went though the drive though and or the coupon special 2 teen burgers 2 fries 2 rootbeer
I was told there were be hind and to pull forward and wait in the parking lot ten minutes later a young man came out with a bag and I went home not realising that he had given me the wrong order. I returned 20 minutes later and was met by him coming out the door saying that I had taken the wrong order as if it was my fault. After arguing if I got the drinks I asked for my money back and got it with no apology or compensation This is not how you treat customers you what to return.
Written August 3, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BRENT B
Victoria65 contributions
Sep 2015 • none
Old and jaded, service sub par even for the area, food barely warm and eggs were like rubber and hash browns were limp coffee was ugly. . Usually AW serves a great cheap breakfast but this is the exception and the washroom was filthy
Written November 2, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve S
Vancouver61 contributions
Aug 2015 • none
I went to A&W last week I was working in Kitimat for a day..I had two veggie burgers n one large fries n they charged me $18. God knows how.i eat the same thing in terrace for $8 every day. Fries Quantity was so less .terrace's small fries were equal to their large fries..almost embarrassing...most workers are Temporary foreign workers on Work permits. I see the new ownership is saving lot of money on labor and reducing the quantity of food plus make it expensive. Won't go there again.
Written August 8, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pelicanosforme
20 contributions
Jun 2015 • couples
Food needs to be hotter. Clean, don't like the quality of people they hire, not too impressed on wait time.
Written June 30, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
quietdrifter
Kitimat17 contributions
Aug 2014 • friends
The atmosphere is good and so was the omelette to my surprise they used real cheeze and not processed. Good job.
Written November 24, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foreview
2 contributions
Nov 2014 • family
We went to A & W for floats and when we walked in, there were 3 tables in use and all the rest were filthy. We stood there almost 5 minutes waiting to talk to someone to ask for a table to be cleaned. I called someone who came through the kitchen door and asked her if she can clean one. When she was done she walked past us so I told my son to go see if it was clean we sat down at the soaked table and waited on our order for 4. The employee came to our table and put the tray on the table which had enough space in the middle but she managed to spill it on me. I got up and went into the bathroom to clean up as much as possible I got back she was cleaning it up but did a horrible job then walked off with a smirk saying she would be back after she adds more to the cup that had spilled. This to go cup had a bit in it still and she expected me to drink it after adding more to the one that spilled. She did not come back she sent a male employee to ask what happened and that made me more upset, he came and offered another I told him I don't feel like having one at all and asked to be left alone,I was too angry and embarrassed. I brought up the cup and asked for a refund which should have been an option to start. So after a horrible mistake such as that with nothing offered but a top up to the spilled drink I was not wanting to stay but I allowed my kids to finish their floats there. I had to go shopping for milk and other stuff my kids needed after that but with wet pants that was not going to happen. I did call to speak to the manager because she was not there at the time and she offered a gift card. That does not take away the humiliation though of walking home in the cold with wet pants looking like I had an accident.
Written November 7, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bingo26
31 contributions
Jun 2014 • couples
Good food, great staff. The best over all fast food restaurant in Kitimat. Great location. Free Wifi
Written July 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
snowbunny58
Kitimat-Stikine District58 contributions
Nov 2013 • family
The food is pretty much the same as all the other A&W's but they consistently get the order wrong at the drive through. Check your bag before you drive away. The kids that work there are very nice and work hard for their money, so if they do get it wrong, be nice about it.
Written February 28, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kattalack
Edmonton31 contributions
Oct 2013 • solo
I hardly ever write a review for a fast food chain but being in such a small town there isn't much choice. A&W is usually a safe place to go. The location in Kitimat has the absolute WORST customer service. I actually witnessed the employee DROP one of my chicken fingers, pick it up with here bare hands and put it in the bag Then actually got annoyed that I asked her to make me food that didn't touch the counter. Same woman who threw a to go bag of food on the counter in front of me that was for the people at the drive through. She is horrible at her job and really if this was my store she would have been gone. (larger brown haired lady - maybe early 20's)
Written October 19, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KramJH
Cranbrook218 contributions
Oct 2013 • couples
Clean, tidy and good coffee. They are a great place for a good breakfast, luch or dinner. Parking ca be a bit of a challenge.
Written October 6, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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