We were visiting from out of town and had heard mixed reviews about their pizza, including the crusts could come over baked. We wanted pizza and it was the best choice that was open (July 1st). We ordered over the phone and picked them up,...but they do delivery. I have to eat gluten free, so I ordered an Hawaiian gluten free (which turned out cheaper than regular crust, but it was a couple inches smaller). Our group also ordered an artisan Great Spinach, a BBQ chicken and a Pepperoni. I asked over the phone, that the crusts not be over baked and they all came just right. All the pizzas were delicious. No complaints. Price was a little more than another place in town, but well worth it. Would definitely order from them again when in town.More

I almost missed out on writing a review about this place because we didn't get service the first time we walked in. I took my niece and her friend to make an order for take out but there was no waitress inside that I could...see. I assumed the woman sitting outside talking in a group was the waitress, but I didn't want to go up to her in case she was actually a customer. We waited a few minutes then woman who I assumed was the waitress, who ended up being the waitress, got a phone call for an order so she was sort of forced to come inside to take that order. She walked past us, took the order, got off the phone, brought the order to the back kitchen and all of this without even acknowledging that we were there. She didn't make eye contact, she didn't say "sorry, I'll help you in one moment", she didn't even act like we were there. She ignored us even as she was off the phone, writing on her notepad in front of us. Even my 14 year old niece noticed that it was odd and asked me why she was ignoring us. When she didn't come out from the back we decided to leave and try to find somewhere else. We were looking for something quick for a group to share as we only had an hour or so before we had to get back to the soccer event that was going on in town. The girls really wanted pizza and no other pizza places were open during that time of the day. So I decided to call and place a phone order as that seemed like the only way to get service. Placed the order, no issues. Picked up the pizza and she seemed a little shocked when it was me picking it up. I understand the effect industry is having on small local businesses when it comes to staffing. But, local businesses need to ensure that the staff they do have are properly trained in customer service, not just slinging beers. Anyone who has proper training in the service industry would have recognized that they were in the wrong and would have made the effort to apologize for the lack of service after I came in the second time. If she had I would have loved to leave a tip and would have gladly accepted the apology plus would be a returning customer. I am a generous tipper (even on take-out), I am an easy customer and we weren't asking for a lot. Just a simple take out order, she wouldn't have even had to serve us. Unfortunately I left no tip, I won't recommend this place, and I won't be returning.More

During my culinary exploration of Kitimat “The Bistro,” as it is now called, was high on my list of places to try. On paper it had a very appealing menu: An attractive assortment of appies from wings to calamari to deep-fried pickles; a variety of...delightful sandwiches, including unique Paninis; house-made burgers and fish & chips; specialty hot dogs and pizzas. In short, I thought I’d have many, many reasons to return. Unfortunately, my first visit was so unimpressive that I thought it best not to return. Everything I ordered was just. Not. Good. Before I elaborate, I’d like to offer a brief comment on the physical space and service: I initially liked the space. Sure, it’s small and kind of cramped, but it stood out because the owners of the establishment have chosen to emphasize “the local.” Yes, there’s the typical national sports memorabilia plastered all over the place, but there’s also a fair amount of community sports items placed throughout as well. It’s nice to see a local establishment promote the home culture. That promotion goes well beyond sports and into the spirits as well: Wheelhouse Brewing (Prince Rupert) and Sherwood Mountain Beer (Terrace) is on offer for those wanting to sample local brews. The Food: Upon being seated and perusing the attractive menu, I ordered the hot chicken wings, small pepperoni pizza and the Mera Dog. I didn’t have to wait very long for food to start arriving – maybe 10 or 15 minutes. The wings were up first. Far from being “perfectly seasoned,” these were some of the saddest chicken wings I’d come across in recent memory. They were dried up (looking kind of mummified), way over seasoned and a far cry from being hot or spicy. The seasoning salt made them taste much more like overdone salt & pepper wings than “hot” wings. Truth be told, I’ve had gas station wings of better – much better – quality. Up next was the pepperoni pizza. It didn’t look anywhere near as attractive as the propaganda photos, nor did it taste very exciting, either. It reminded me of cardboard. On the bright side, at least it wasn’t greasy. Then came the Mera Dog, which was the item I was most looking forward to. After all, this place apparently specializes in unique dogs, so this should be good, right? Much like everything else I’d ordered up to this point, the item I received didn’t look anything like the propaganda photos online. The hot dog bun was burnt and the toppings were laid out quite sloppily – very unattractive looking. Taste-wise it was better than the wings and pizza, but that’s not saying much. [A funny aside: Not long after my visit to The Bistro, I sent a photo of my Mera Dog to M. The response? “What is that and why is it on one of my plates? It looks disgusting!” Really, I think that about sums up my overall feelings for The Bistro.] I feel that The Bistro is a very big missed opportunity. The menu is attractive, but the execution is lacking in a major way. I’m left recalling a quote I saw posted on a Vancouver eatery a while back: “Shame on you if you don’t give us a try. Shame on us if you don’t come back.” That definitely holds true here. As I noted above, I’d intended to come back and try other items, but the quality of what I did have was just so underwhelming there was no reason to come back. FOOD: 2/5 SERVICE: 2.5/5 VALUE: 2/5 RECOMMENDATION: If you’re wandering through Kitimat Mall and feeling a bit peckish, go to MOM’S CUISINE instead. If you want pizza, go to Chilly & Dancer’s or Pizzarama. Any of these places is better than The Bistro. I’m usually not too picky when it comes to food – the joke being I’m just as happy in a McDonald’s as I am in a 5-star establishment – but this place was just one big disappointment. Not recommended. PS: If you found this review helpful in any way please consider hitting the "helpful" button!More

This place looks like it has a lot of potential but is clearly under staff, took forever to get our food and our glasses went empty. So to the owner, hire more people and get hard bar!!

Upon ordering delivery, I was informed that there was a wait for well over an hour. That of course is expected with only two pizza businesses in town, and the onslaught of contractor traffic. After an hour, the delivery driver calls and informs me that...he cannot find the address. I give the right address (wrong address given to the driver through dispatch), only to find out that the driver had returned to the business with a cold pizza and a new one is being made. 3 hours later, it is delivered by someone else to the wrong address, again! Finally on the third time, they deliver to the right address. This is not excusable. To add the final nail to the coffin, the last few times I have called, they have been snotty with their attitude. My advice, give your business to the other pizza company in town.More

Not the best that Kitimat has to offer, but when it came the food was perfectly tasty & was scaldingly hot, so it's not sitting in the kitchen waiting for service. 30+ minutes for a portion of wings and a Philly cheesesteak seems excessive. The...waitress was attentive and friendly and ensured that my glass was never empty. A mistake was made on the bill, which was quickly corrected upon querying it.More

Kitimat is a small community with limited options on where to eat.. But this little bistro will have you comig back for more, especially if you want t get your picture on the wall. Have to visit so you can understand. Great Pizza and burgers,...and the beer is allways cold! A must on your Cullinary trip through Kitimat :DMore

We weren't told we couldnt get food from the grill upon arrival, only after 20 minutes of being there. ordered drinks with menu while we looked. only to be told we cant get food just applies and their debit machine is gone so we will...have to wait to pay for something we wouldnt have had to begin with and told "that's what happens in a small town" while she looked at us like we were the idiots and it was our fault for being there in the first place. Horrendous experiance with snarky know it all, above the customer staff. Try to support a hometown establishment and get treated and spoken to like they've done us a favour.More

More like a bar then a bistro. Employees were definitely having a drink behind the bar. Waitress seemed very dazed and confused. Every single employee went outside for a break and left us inside alone. We had to get up and go find someone so...we could pay and leave. Service a strong 0/10More

We waited quite a long time for our orders to come, despite the restaurant not being very busy. The food and service were both good. They specialize in some very interesting hot dogs. The chicken wings were good. Most importantly, they made us green beer...for St. Patrick’s Day :)More

The best in Kitimat, at home welcome feel the minute you walk in, food is amazing , made special to order, friendly staff, owners have pride in ownership, extremely clean, fresh fish to die for, a great surprise in Kitimat.

I was at the bistro with a fairly large group and the service was great, with no issues. The Mediterranean burger was great, although I had a hard time choosing because there were lots of great options. They also carry draught beer from the local...(Terrace) craft brewery, which I loved. Apparently they sometimes have live music, although that wasn't happening the night we were there. Lots of hockey-themed stuff on the walls. Overall good value for money and I'll go back the next time I'm in Kitimat.More