I had a problem with an order, Alex reached out to me quickly and resolved my problem beyond my expectations. Thank you so much for the great customer service. Nice to show he cares.
I had a problem with an order, Alex reached out to me quickly and resolved my problem beyond my expectations. Thank you so much for the great customer service. Nice to show he cares.
I'm a regular customer of charlies and tonight just wasn't the same. We ordered 2 donair poutines. We were told 30 minutes but waited over an hour. The staff were rude, the fries were soggy and they forgot the donair sauce. Come on guys...
.Just wanted to order a pizza. Called and got some Hindi chick who I could not even understand. I said: "What is the best deal for twenty dollars?" And she said blah blah blah but then she said they had an 18 inch with three...toppings for 20 dollars. So I ordered it. 15 minutes later she calls me back and says they have to charge me 3.50 plus 1.50 for the three toppings as she had mis-quoted the price. I said well you never told me the correct price when I was ordering it, so I should get it free. Not the pizza, but the deal. She whines and says "But she already made it.." sorry, not my problem... Then she says she has to talk to somebody and then comes back and says sorry, no, it will be 27 dollars. So I said fine, then I cancel my order. Then she says ok we will do it for the price originally stated. Then I wait another half hour and no pizza. So I call back and she says ok it is only 2-3 minutes away and you have to pay an extra 3 dollars for delivery, so with tax it will be 26 dollars..I say ok, just bring it over...then I wait another few minutes and still no pizza so then the phone rings and it is Charlie himself...he says :We can't give that pizza to you for twenty dollars. I say" Fine, nevermind, then hang up.More
Just got a donair from there. Absolutely disgusting. The meat tasted like hamburger loaded with pepper and really dry. I called to complain and got told to f%#k off and was hung up on. I have got pizza there in the past, but the toppings...are skimpy. When I buy something expect my moneys worth. Your not getting that here. noticed a guy working in the back whom looks like he just crawled out of a dumpster. I will never go there again.More
Service was great, price was biiiiiit on the pricey side but that's, ok. bit sad they did not have eat-in (even before covid-19) pizza and garlic fingers tasted AMAZING. a bit of a long wait but I do not mind. also there is deals galore,...perfect for a kids birthday party!More
Friendly service, pizza crust was really good, very tasty pizza. Recomended by a family member, she wasn't wrong!
Poutine was really good. Baked with cheese! Excellent. The pizza, not so much. Undercooked. We had to pop it in the oven when we got it back home.
Went in to pick up a couple pizzas I had ordered and when paying the debit card reader asks if I'd like to leave a tip. What's next? Tipping at McDonalds? lol
Was surprised to see an online order option after visiting their website to view their menu. The 5% off coupon that was advertised on their website came up expired when I used the code. Ordered anyway. After 30 minutes I thought I'd call to see...what the wait time was as my checkout receipt didn't specify. When I phoned I was told "nothin came through online"...and.."sometimes the online ordering works and sometimes it doesn't". If a business can be that nonchalant about their ordering service working... I have no desire to attempt to re-order from them.More
This place reminds me of the real authentic Nova Scotian version of pizza. Dont forget about the Poutine and ask for real bacon bits on your garlic fingers!!