La Luna

La Luna

Someone from this business manages this listing.
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+44 1443 239600+ Add website
Hours
Tue
12:00 p.m. - 10:00 p.m.
Wed
12:00 p.m. - 10:00 p.m.
Thu
12:00 p.m. - 10:00 p.m.
Fri
12:00 p.m. - 10:00 p.m.
Sat
12:00 p.m. - 10:00 p.m.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.0
4.0 of 5 bubbles
Travellers' Choice 2023

RATINGS
Food
4.3 of 5 bubbles
Service
3.9 of 5 bubbles
Value
3.9 of 5 bubbles
Atmosphere
4.1 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
$18.00 – $53.00
CUISINES
British
Special Diets
Vegetarian Friendly
meals, features
Does this restaurant offer highchairs for toddlers?
PRICE RANGE
$18.00 – $53.00
CUISINES
British
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, After-hours
FEATURES
Reservations, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
4.0
4.0 of 5 bubbles783 reviews
Excellent
414
Very good
123
Average
79
Poor
70
Terrible
97
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Rhian P
Cardiff24 contributions
3.0 of 5 bubbles
Oct 2020 friends
I had eaten in La Luna during the eat out to help out scheme and although the service was slow then becayse it was busy the food was fab so I went back today to introduce a friend to the restaurant. The early dinner menu price is advertised wrongly on the web site and instead of it being £16.99 for two courses and a glass of wine it was £18.95 with no wine. When I queried this they said they had been unable to update website but were in the process of doing it. I had the chicken tikka starter which was tasty but a little dry then the sirloin with peppercorn sauce and triple cooked chips. The chips were once again great but the steak and sauce not as good as last time. We ate 5 and even though we were only one of a couple of table in there the service was again very slow. My friend bd I were a bit disappointed as I'd told her how nice it was last time.
Written October 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gillian J
93 contributions
3.0 of 5 bubbles
Aug 2021 couples
My husband booked for our wedding anniversary ( didn’t mention at time of booking) 6pm was only time available We were greeted and offered a choice of table we chose window table. Ordered crispy beef and black pudding starter from specials menu unfortunately my beef was burnt and when mentioned to the waiter his reply was “ if you say so” took the beef away and did offer to take my husbands starter away so we could eat together I said it was ok. Upon returning with my starter my Porn star martini arrived along with another one ( complimentary) as an apology for the burnt starter which I thought was a lovely gesture. I had the battered haddock which was lovely and tasty. My husband had the chicken chorizo pasta which he said was “ ok” side orders of garlic ciabatta bread were warm and tasty. Desserts were delicious a hearty slice of cheesecake and I had the apple crumble ( a little more crumble would be nice) The waitresses were very attentive, in fact we had 2 different waitresses come over to check if everything was to our liking. Did have to ask for salt, pepper and vinegar but this was brought to us straight away so all in all service was very good just a shame that when we got the bill we had been charged £8.50 for the complimentary cocktail. This error was rectified This is the third time I’ve eaten at La Luna the last time was a group of 6 females and the meal on that occasion was perfect.
Written August 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dean H
Tonyrefail6 contributions
5.0 of 5 bubbles
Oct 2020 none
went to La luna on a very busy Thursday just prior to the second lockdown. Despite it being very, very busy with people trying to cram that last eat out before things shut down the service was very good. We booked our table of four for 8pm and was seated straight away at the front of the premises in a window seat which was nice, comfortable and spacious. The menu covered all our needs as one of our daughters was vegetarian. We ordered staters and mains all arrived at the correct time along with cocktails and drinks. The food for all of us was excellent, personally the starter of paella and main of fillet steak that I had was the best I had had in a long time and the portions were spot on. A happy family on leaving, we have been here several times now and will defiantly come back.
Written October 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

James M
Wales26 contributions
1.0 of 5 bubbles
Jun 2021 friends
I visited la Luna with a group of friends and it was by far the worst experience I’ve ever had at a restaurant. Firstly our table wasn’t ready, so we were sat at a different table, after ordering our drinks we were then moved back to the table we were originally going to be placed on which was a big mistake. The room was filled to the brim, with crap small plastic shields between tables. Our drinks took 40 minutes to arrive, which I thought was absolutely shocking. And the drinks continued to arrive late throughout the night. All the staff were very rude, except for one young blonde, who the male manager kept shouting at. I’m very grateful that the visit was for drinks and not food, because the people on the table that did decide to eat were served over priced rubbish. A 6oz sirloin with chips was over £16 if I believe, which was just a steak and chips thrown on a plate. The garlic bread that arrived at the table was black, why any chef would serve it and why any waitress would place it in front of a guest has baffled me. It stunk the whole room out, it was so burnt. I would recommend avoiding this restaurant at all costs, until management is replaced.
Written August 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Colin David F
Bridgend17 contributions
1.0 of 5 bubbles
Jun 2021 none
Placed on a table under the stairs. The manager & waitress sounded like a herd of Elephants running up & down the stairs - Very Bad! Starters arrived & were ok. Waited more than 45 minutes for Main Course, whilst watching others who came in after us eating their Main Courses! Finally gave up & Asked for our bill. The Manager was very dismissive of our complaints & told the waiteress "Oh just charge them for their drinks" & brushed past us to go back upstairs. Not even an "excuse me please" as he rushed past. We will DEFINATELY not be going back there again. Disgusting attitude
Written June 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jamie F
1 contribution
2.0 of 5 bubbles
Oct 2021 none
I booked a table of 4 at very short notice on a Saturday evening with friends. What appealed to me was the set menus and the price of this from the off. I left the restaurant very flat and was disappointed with the food that I was served and the time-traveling to get there. I went for 3 courses for about £22 which I found to be very good for the price and menu options. What let it down was the taste and portions. My starter was a black pudding with Belly Pork and Rocket Salad. There were about 6 cubes of belly pork which I know isn't an expensive cut of Pork. I eat the salad as I was that hungry. I had Sirloin Steak and Chips- Sirloin was cooked well at rare but the meat was cheap and chewy, Ive had better cuts of meat at Aldi. What I was most disappointed about was that I got served 6 chips in a basket. I asked the waitress was this the portion and she said yes. There was nothing else on the plate and I would say the steak was about 6oz. Desert was some type of crumble with Apple which was nice and my favourite dish. After checking the bill I was charged an additional bottle of wine and beer that I didn't order. I felt also that the waitress were a little too pushy and constantly checking on myself not really putting me at ease. I certainly will not be returning to this restaurant in any time.
Written October 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nicole
1 contribution
1.0 of 5 bubbles
Nov 2020 couples
I visited this restaurant as I was recommended by others, had a 2 hour slot for food and drinks. It was booked for 8:00 and at the same time at least 20 people turned up at once with no empty tables at the time, no room for social distance and had to wait for others to leave before we could sit down. The food didn’t get served until 1 hour 15 minutes in and was served one drink between us within that time, of which had an insect in. When the food came I also had a hair in it. There was food all on the floor from previous customers which hadn’t been cleaned and the whole experience wasn’t worth the money one bit! Very disappointed and will highly recommend to NOT visit this restaurant.
Written November 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Janet W
1 contribution
2.0 of 5 bubbles
Aug 2020 family
From start to finish , it wasn’t what I expected from a restaurant with a good reputation ! Hand sanitizer station on the way in was empty no social distancing at all no masks or visors worn by staff .. we were sat upstairs with our party of six ,my elderly parents and also my 13 yr old son .. it was next to the bar area really drunk people swearing , singing and shouting not what you expect when going to a restaurant ! Some of the starters were cold and my mothers steak was as tough as an old boot . The waitresses response was “ I’ll tell them “ and that was the end of that alsothe toilet was dirty water everywhere they are obviously not being checked ... all in all a poor experience ... I will definitely not return again I value my health to much
Written August 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

R-20161
Bridgend17 contributions
1.0 of 5 bubbles
Feb 2022 friends
Awful experience and will not be returning. The attitude of the manager is disgusting and our group received the worst possible customer service I have ever experienced! We ordered from the set dinner menu - £22.95 for 3 courses. One starter was late but we brushed this off. Our mains came, and two of the group had ordered sirloin steak with peppercorn sauce. The steaks came, but within 2 mins a young waitress came rushing over saying we’d had the wrong steaks and needed to take them away. Apparently we had been served the steaks from the Christmas menu and they were meant for another table. It was quite obvious that these steaks were then re-plated and served to a group a few tables down from us. The manager’s attitude in all of this was disgusting and they wouldn’t admit that the steaks has been re-served! Not once did we get an apology. The new steaks were then served but one was so underdone it was inedible. Again, the manager’s attitude was awful but she did offer to take the two steaks off the bill. When the bill came, the 2 steaks had been taken off but we had been charged separately for the starters and desserts so the saving was peanuts. We refused to pay the bill in full and the manager again was very rude and didn’t once apologise. Rather, she huffed off and made us feel very uncomfortable. The rest of the group’s food was nice and if it wasn’t for the service, it would have been a nice meal. The young waitresses were lovely and they were so polite. It’s just a shame they are led by such a rude person. I can’t do the service we received justice but it’s definitely put me off returning. The manager needs some serious customer service training!
Written February 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Catherine B
4 contributions
1.0 of 5 bubbles
Nov 2020 friends
We booked VIP for our friends 30th Birthday. We booked 2 weeks prior. Even had a phone call prior to the day. Got there and was told we was not booked in for VIP and someone else in our place. We did get given a complimentary shot. Then we got told our table was reserved for someone else so had to leave after an hour and half but everytime we asked for the bill it would take 20 mins to arrive but then they kept on for us to leave but we still hadn't recieved our bill 🤷‍♀️ we had a sharing platter and that was really nice. First time here. Not sure if I would come back.
Written November 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Danny B
Cardiff4 contributions
1.0 of 5 bubbles
Mar 2020 couples
We have been here a few times in the past, moved away, now back we came again last night. How different two visits can be. We were asked to wait upstairs for our table so we did, the feeling was of a seedy club, feet were sticking to the floor, mould was showing on the walls, loud thumping music. They obviously have a certain clientele they aim at and are doing well but what was once a classy unique restaurant has definitely lowered its standards. Then we got sat at our table. Back left corner of the building, seats had stains on, wall was covered in grease marks and chunks of plaster was missing. Horrendous. Numerous staff walking past and kicking tissues on the floor out the way instead of picking them up. It got so much that we got up and left. It was just dingy and dirty. Funny though when we left they were offering all kinds of moving tables or free upgrades but the dark dank nature of this place has planted the seeds of doubt. It's a shame as when we visited years ago it was incredible. I guess now we understand why the ratings have drastically gone down at this venue.
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Diane C
11 contributions
1.0 of 5 bubbles
Apr 2022 family
We sited this restaurant for my Mother’s Day present to my Mum always looks smart inside as so does the staff. Our starters was lovely as day was my Mum’s main , but my steak was really disappointing I could not cut it, so I approached the staff who apologised and brought me another sorry to say second time around it was just as bad, I actually ate nothing, staff came and said it must be a problem with the butcher,after having my own restaurant I understand this can sometimes happen . I then ordered a coffee for my Mum. What amazed me was they charged me for everything and did not offer anything in the form of an apology. After being in the trade I will never recommend this restaurant for the meal and also for the customer experience.
Written April 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chris T
4 contributions
1.0 of 5 bubbles
Apr 2023 couples
Booked a table for two at 7pm 1/4/23 as had a gift card for a meal at the restaurant. Booked the restaurant well in advance only to be told when we arrived to go upstairs despite being given a table in the restaurant in their book which I could see clear as day. Clearly double booked Went upstairs which was like eating in a nightclub with blearing music. Order food which set the fire alarm off and filled the room with smoke as it was a cooking stone which clearly should not be served upstairs. Food was ok but when I asked the server for a drink she shrugged and clearly ignored me and the drink never arrived. Then waited 30 mins for someone to clear the plates which only happened as I had to go downstairs to find someone. If I didn’t have the gift card I would of walked out before the food but as it was a gift I didn’t want to waste it. Overall terrible service and if they ask you to go upstairs refuse as it’s a bar. With very loud music blearing. I never right reviews but this was such an awful experience I need to warn people about the staff trying to put you upstairs when you book the restaurant. Guessing the management won’t read this as it’s negative but looking at the other reviews on the day we attended it’s not just us
Written April 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emma Williams
Wales442 contributions
2.0 of 5 bubbles
Dec 2022 friends
Arranged a Christmas get together meal for myself and 3 friends, they aren’t from this area and I wanted to take them somewhere nice while supporting small local business. The positives, amazing tiramisu! That’s it, there is nothing else positive I can write. The woman serving us was so miserable we could only assume she was having a bad day. She even got annoyed when we asked for the regular menu (we were given the early bird menu) we ALWAYS tip, and always extra at Christmas but half way through siting there we were already having discussions about not leaving a tip. Another server came across asking about drinks (a young man) and my friend commented on the service and he clearly didn’t know how to respond, just saying ok and then scuttling off to get our drinks. Food was average but not awful. We decided to head upstairs for cocktails. Stood by the bar for almost half hour and I commented that we hadn’t even been acknowledged yet, a lovely bar man heard me and apologised and said he would serve us next and bring us drinks to our table, he explained they were short staffed. The toilets. Unisex. Are filthy and if you’re wearing trousers you will need til pull the legs up to avoid them touching the wet wee stained floor. We left at 9pm after just 1 cocktail which by the time we were served and it was made we had waited almost an hour. There were cartons of Tesco own brand fruits juice on display behind the bar and considering the price on the cocktails I would have hope they used better quality ingredients I offered feed back to the managers via a message on their social media page which they read but didn’t respond to. We always want to support small businesses but expect value and customer service in return. That’s what brings customers back. I hope they resolve some of the staffing issues
Written January 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hailey
1 contribution
1.0 of 5 bubbles
May 2021 couples
I’d heard good things about this restaurant, all I can say- terrible, service, bland food, expensive for what it was. Terrible from start to finish. No seasoning on food, no garlic on garlic mushrooms, , most ingredients missing, no prawns in a prawn dish, no samphire in risotto, all stated on the menu, excuse after excuse. A basic cook could’ve done better. How many times can someone apologise for the wait, on a dessert! Portion sizes terrible. Chef needs sacking. Excuse was they’d got too laid back during lockdown and weren’t used to a fast paced service! booked on line, only 2 other couples in the room. Terrible, terrible, terrible! Will never return.
Written June 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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