Our appetizer was forgotten but sent out with our meal and was poorly prepared. They would not remove the full cost of the appetizer, which was about $15 dollars. We did consume some of it, but they would have thrown it out anyway. After having...to argue with the server, the manager and finally the owner, they removed the item, but then I noticed they charged me for an extra alcoholic drink which I did not consume. This is my fault as I did not pay attention to it at the moment. As we noticed the last 2 visits, the service is slow, disorganized, and they they do not pay attention to detail with the orders and your bill. It's upsetting they would argue over a $15 dollar item on a $110 food bill and loose a customer. It's understandable that food costs are expensive and it's difficult to find experienced wait staff, but we chose to spend our money at their establishment, and felt that they dismissed our concerns altogether. The final straw was the manager telling me that the money from the appetizer would be taken out of the servers wages. This is abhorrent practice and the owners should be ashamed of themselves. Overall, the customer service has been steadily declining as well as the food quality. At the end of the day, we wont be back but wish them well with improving things in the future to keep their business afloat.More