VRBO is simply a rental property owners site.
We were victims of a classic bait and switch. The listing owner showed pictures of a nice penthouse unit, but only to give us a ground floor place "under repair". I have a copy of our lease and to another family for the same place on the same date. What a scam.
When we told VRBO nothing was even considered to help us. They just blocked us from giving the listing owner a bad review.
I would never use VRBO again.