I bought an airplane ticket from Trinidad to Copenhagen on KIWI.COM. It involved three flights - all low-cost airlines. I missed the second airplane although I could not have made it faster. The plane I arrived with were delayed and the following departure had been rescheduled. The airline had planned this for a month but KIWI.COM never informed me about it. The check-in counter was closed and I stranded in Toronto late at night.
I called KIWI.COM and asked for help. They wanted me to mail evidence of the errors before they would help me. I tried to contact the airlines, but could not get in touch with anyone because of the late hour. I called several times to KIWI.COM (almost 100 EURO due. roaming charges). I ended up paying food, a hotel room and a new, EXPENSIVE flight the following night. I also had to pay for an extra day off at work and did not sleep for two whole days. My vacation was ruined.
When I got home I wrote to KIWI.COM again asking them to at least pay for my expenses. 38 days later I finally got this answer (after asking numerous times):
"We are truly sorry about the inconveniences you've had. We find, however, that you had enough time to reach the plane. We understand your frustations and assure you that we care for our customers. If you have any further questions please do not hesitate to contact us 24/7 via chat, email or phone".
I bought the tickets on KIWI.COM because they were cheap. That decision turned out to be a VERY EXPENSIVE. And ruining my vacation... I strongly advise against buying travels and flights from this fraudulent company, KIWI.COM.
- KIWI.COMS algorithms automatically composes flights from various low-cost airlines, that DO NOT COORDINATE rescheduling of departures.
- KIWI.COM (based in Slovakia) changed it's name in fall 2016 after only 4 years as SKYPICKERS
- Seach on the internet reveals massive amount of complaints from unsatisfied customers: cancelled/rescheduled flights, no returns, arrogant customer service
- See the many comments to postings on their facebook page (which is closed for customer postings BTW...)