I recently flew from San Francisco, California (SFO) to San Jose, Costa Rica (SJO) with Copa Airlines. Routing was San Francisco to Panama City, change plane in Panama City to fly on to final destination of San Jose, Costa Rica in Economy Class.
Weeks before leaving the US to Costa Rica, I checked for Copa Airlines baggage allowance. My ticket or emailed receipt, nor the online reservation confirmation stated anything about allowed luggage, other than to refer to their website for said luggage allowance. So I did, studied their allowance page, and came to the conclusion, within my knowledge of English, that I am allowed 2 free pieces of luggage. After all, I was flying from "North America" into "Panama" and on to regions (Costa Rica?).
Between Central America, North America* and the Caribbean (includes Guyana and excludes Panama) 1 FREE BAG
From/to Panama to all regions
Between South America to all regions (flights between North and South America, exclude Guyana) 2 FREE BAGS
I was told by both, the check-in person at the airport and his supervisor that I would have to pay for my second piece of luggage an amount of $40. I was explained by both clerks that since “Costa Rica” is my FINAL DESTINATION, I do not qualify for the 2 free bags allowance.
I had them both read as to what it said on the website, and their response was, that ‘ regardless of what it said on the website, that since my final destination was not Panama, I would have to pay for my second bag ‘ (which I did).
If you look at COPA’s baggage policy page, nowhere do they use the phrase FINAL DESTINATION. If the wording of FINAL DESTINATION would have been used on their baggage policy website page, it would have been crystal clear to me that I do not have a 2 free bag allowance. But it was not used, and some incredible confusing terms were used instead – IMHO
Please let me know if you think the airline wording is correct (on the facts as stated by the airline, without me having to assume). THANK YOU