We returned from Cancun with Virgin on 5 March 2013. The flight was supposed to depart from Cancun at 20:05 but was delayed by over three hours nearly midnight in fact;close to four hours
We claimed compensation under the EU Denied Boarding Regulation 261/2004 for a delay of over 3 hours.
Virgin have written back and stated that the flight arrived on 6 March only 2 hours 36 minutes late at 13.41 (due 11.05).
This we feel is not possible. It may be feasible though unlikely to make up over one hour on a 10 hour flight but we caught the first available train direct to Reading which would have been the 16.03 . We remember it was getting dark. If the flight had landed at 13:41we would have caught the 15.03
And it would have been daylight.
Did anyone out there experience this? Can they confirm arrival time? Any way we can check?