WARNING!!!! TO ALL!!!! Omega travel which a awful company. Booked flights to Tunis through Sky scanner after lots of searching I decided to bite the bullet and book with this company as they were offering the cheapest prices. Big mistake!!!!!! After completing the online booking I shortly received a confirmation email saying my booking had been confirmed the prices however were not guaranteed until the payment had cleared and tickets have been issued. Surprisingly shortly after that email was received I received another email saying that the online booking had been declined as the price was now invalid. I called the company and spoke to somebody who would not provide their name and did not speak very good English!!! he assured me that the payment has gone through and will be refunded within five working days. A question that still to this day has not been answered is why did they take the payment when the price is invalid.
After five working days I called my credit card company to make sure the payment had been refunded! low and behold the payment has not been refunded!!!!
I called Omega a travel once more and once more spoke to a foreign representative! Press 1 for English!!! Yeah right!!!!! This gentleman assured me that the payment will be going through the following working day he repeated this over and over again and even said he will get the cancellations team to send me a confirmation email of this.The following working day came. I phoned my credit card company again and surprise surprise the payment had still not been refunded, another phone call to Omega travel. This time I asked to speak directly to the cancellations team and was advised this team does not exist. This representatives of Omega travel however after looking into my booking advised me that the payment has never gone through they had never collected my money.
This company does not a data data protection protocol. Not once was I asked any security questions. Each time I called the representative who answered was not aware of any calls that I had made in the past there were no notes of my telephone conversations on my booking.
Really useless untrustworthy company with foreign agents that are hard to understand. They are rude uncooperative and they lie.