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WARNING - Do not book with Flight Network!!!

Montreal, Canada
Level Contributor
9 posts
10 reviews
WARNING - Do not book with Flight Network!!!

Here is the description of my terrible experience with FlightNetwork:

I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour.

Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. Overall absolutely terrible terrible nightmarish experience with FlightNetwork. Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.

203 replies to this topic
Phoenix, Arizona
Level Contributor
52,881 posts
1,777 reviews
11. Re: WARNING - Do not book with Flight Network!!!

Gosh, at this rate, there will not be one 3rd party booking agent that is recommended.

Same for not one airline (OK, there is one that does charter service to a tiny island in the Great Lakes, that is good to fly, according to TA folk) being good to fly.

I am so confused... Who do I turn to now - Greyhound?

Hunt

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
72,984 posts
476 reviews
12. Re: WARNING - Do not book with Flight Network!!!

I'm afraid you'll just have to stay at home Mr Hunt, lol!

W Yorkshire
Level Contributor
5,584 posts
182 reviews
13. Re: WARNING - Do not book with Flight Network!!!

You sound inconsolable Mr Hunt;

I so hope thier isn't too much gnashing of teeth and wailing.

The horror, the horror.

Rick

1 post
14. Re: WARNING - Do not book with Flight Network!!!

i havent got my air canada confirmation number only shown their flight network confirmation number , the invoice state i need 7 days to get my confirmation number hopefully everything went thru without any issues

book on dec 14 today dec 18

Illinois
Level Contributor
19,088 posts
16 reviews
15. Re: WARNING - Do not book with Flight Network!!!

Air Namibia got a good review recently, Bill. You might be able to fly with them still. (Unless they were previously put on the "do not fly" list.) I don't remember hearing many complaints about them.

Vancouver
Level Contributor
13 posts
27 reviews
16. Re: WARNING - Do not book with Flight Network!!!

I've also had a terrible experience with Flight Network. They didn't offer the flight I wanted and 'hid' the fact that there was another cheaper flight 20mins later. When I called within 24hours to change the flight, they said they would charge a $50 change fee for each passenger, and doesn't even count what the airline would charge. Today I look at the prices side by side for Flight Network and the airline for that flight. $70 more expensive than the airline site. And they 'claim' to have the 'best price guarantee', but its a scam. First you have to BOOK the higher priced flight, then call them to say you saw the price lower on the airlines website. They don't actually refund you any money. THey put it in a "credit'" on your account for you next flight. But then that flight will be at the jacked up rate, and so the cycle continues. You will NEVER get your money back for the bump up that they put into their system (they claim its 'the airline giving us those rates, we have no control'). That's bs. Never use these guys again. Why is it the air resellers are scams and not the hotel bookers (Hotels.com, Booking.com, etc)?

Edmonton, Canada
Level Contributor
18 posts
17. Re: WARNING - Do not book with Flight Network!!!

Why would you not check the price on the airline site before booking?

You didn't even check the airline site and booked with a 3rd party (Flight Network) that was a higher price than a direct booking so now you'll have to deal with the consequences. Next time you'll know.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
72,984 posts
476 reviews
18. Re: WARNING - Do not book with Flight Network!!!

Many so called best price guarantees are very difficult to use in practice. The T&C's are weighted heavily against the consumer, and there are many hoops that need to jumped through before you can even begin to get anywhere.

The best thing to do in my view, is to treat these guarantees as marketing and advertising, ignore them, and shop around before making any decisions.

Rio de Janeiro...
Level Contributor
1 post
9 reviews
19. Re: WARNING - Do not book with Flight Network!!!

I too have had problems with Flight Network! I was charged a TASF as well on my credit card, I was NEVER told this would happen. And they simply stopped responding to my suport ticket, totally ignoring me. The support via online chat was unhelpful and lazy. I'm baffled that Kayak led me to them, they shouldn't be on the search results at all.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
72,984 posts
476 reviews
20. Re: WARNING - Do not book with Flight Network!!!

They will be on results because they pay to be there. Don't expect Kayak or anyone else to protect you. Look after yourself and your money by checking companies out before using them.

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