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WARNING - Do not book with Flight Network!!!

Montreal, Canada
Level Contributor
9 posts
10 reviews
WARNING - Do not book with Flight Network!!!

Here is the description of my terrible experience with FlightNetwork:

I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour.

Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. Overall absolutely terrible terrible nightmarish experience with FlightNetwork. Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.

235 replies to this topic
Berkshire, United...
Level Contributor
19,980 posts
61 reviews
201. Re: WARNING - Do not book with Flight Network!!!

Let me get this straight. You booked with them after having a bad experience the first time? Way to go!!! Not sure I quite believe anyone would do this!!

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
75,648 posts
478 reviews
202. Re: WARNING - Do not book with Flight Network!!!

It's a mistake to use this company once, but to use them again after one bad experience is, well, the definition of idiocy in my dictionary. No offence.

1 post
203. Re: WARNING - Do not book with Flight Network!!!

I can only agree. Dont use FlightNetwork. Book with the airline directly.

Due to my bank,I could not provide proof that I was the owner of the creditcard. So after a few emails back and forth,we concluded that I will not book with them and they will refund the money. I went on holiday with no access to internet and found out 3 weeks later that the money was not refunded. Again emails went back and forth and they agreed that it was their mistake and that the money will be refunded within 5-10 days. Still no money. Now they told me to dispute the amount with my bank. I did that and I think that will work. But it is outreageous that my bank has to deal with that. Plus I got a lot of standardized emails in the process, so I am sure that they do this on a regular basis!

Dont book through them

Mexico City, Mexico
Level Contributor
1 post
12 reviews
204. Re: WARNING - Do not book with Flight Network!!!

I also have the same situation with this travel network. I bought a ticket with aerolíneas argentinas. I bought it in Argentine peso. They sent me an email telling me that it wasn’t possible to make the charge to my credit card and they was asking for a mobile number. I gave it to them and they called me after giving them my card info they told me that they were going to send me my eticket never told me about an extra charge 81usd plus dollars

After 2 days I need to call again to check what’s going on because I didn’t get any email. But first I called my bank to check if I had a charge they told me that was a charge in process for 3,000 pesos more than I agree so I Called to the agency to cancel my itinerary. Well they already had my eticket and They told me that if I cancelled I’m going to lose all my money

That’s not fare! They have to said if there is an extra charge because a travel agent fee or something like that

I call to the airline and they also told me that if I bought directly with them the flight ticket this wouldn’t happened

I will never recommend this website. And I travel a lot to many countries. But never again going to buy with this fake website

Greater Sydney...
Level Contributor
21,567 posts
112 reviews
205. Re: WARNING - Do not book with Flight Network!!!

"They have to said if there is an extra charge because a travel agent fee or something like that "

They do. It is in the terms & conditions which you ticked as having read and agreed to.

2 posts
206. Re: WARNING - Do not book with Flight Network!!!

The worst experience ever, this company is running to to take the money and after coming the long weight days passing asking please to fix the problem between them and the other air lines, WARNING to EVERYBODY.

Garden Bay, Canada
Destination Expert
for Air Travel, Business Travel
Level Contributor
10,593 posts
105 reviews
207. Re: WARNING - Do not book with Flight Network!!!

Fer j, your post is unintelligible. You have the 206th post on this "warning thread". It doesn't seem to have made any difference to your decision to use them (or any third party for that matter). You got suckered in by false low prices and didn't realize the other risks you were taking on.

Dubai, United Arab...
1 post
208. Re: WARNING - Do not book with Flight Network!!!

Flightnetwork.com is the worst online travel company with the worst customer service experience. They sold me a round trip flight only to cancel the return leg and refund me portion of my fare. I am convinced this is their scheme to sell one-way trips. Show low round trip fare, sell, and then cancel the return flight which somehow ends up being cheaper that the first leg. What a scheme! I am ashamed that Kayak.com lists them as a vendor. On top of it, the customer care agent was the rudest and borderline insulted me when I asked questions.

1 post
1 review
209. Re: WARNING - Do not book with Flight Network!!!

I had a similar terrible experience with FlightNetwork.com. On July 22, 2018 I purchased a multi-leg international flight from FlightNetwork.com. On August 7, 2018 I received an email from FlightNetwork.com notifying me that two of the flights were changed in excess of 23 hours from the flights that I purchased. These two changes would: a) force me to stay overnight in Seattle at an estimated cost of at least $250; b) make it impossible for me to make flight OZ735 from ICN to SGN and; b) and would also result in me missing the final flight in the reservation. I suspect their business model is based on fraud and the assumption that most consumers will just put up with these dramatic schedule changes.

I called FlightNetwork (at 905-829-8699) and explained the situation. I was told that no one was on duty to resolve my issue but that the issue would be upgraded to a supervisor who would reach out to me within 3 days. No one from FlightNetwork ever contacted me either by email or phone. I charged the transaction back with my bank.

1 post
210. Re: WARNING - Do not book with Flight Network!!!

Booked a flight to Havana and a return flight from Varadero, starting and ending in Vancouver, BC, CAN.

Confirmed when paid. They called me 2 minutes later to let me know they overcharged me by $35 as flight price slightly changed in 2 minutes (yes, that is a thing that can happen!) and would credit it back.

They did.

My flight confirmation numbers are good, I can see them both on the separate airline websites as real tickets and seats for all 5 passengers. Even received an update that our flight was pushed ahead by 15 minutes.

No issues here...even have a passenger wanting to change flights and they will do it (with obvious change fee's attached).

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