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WARNING - Do not book with Flight Network!!!

Montreal, Canada
Level Contributor
9 posts
10 reviews
WARNING - Do not book with Flight Network!!!

Here is the description of my terrible experience with FlightNetwork:

I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour.

Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. Overall absolutely terrible terrible nightmarish experience with FlightNetwork. Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.

222 replies to this topic
Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
74,708 posts
478 reviews
41. Re: WARNING - Do not book with Flight Network!!!

It's always nice to see that threads like this do help people!

Toronto, Canada
Level Contributor
27 posts
2 reviews
42. Re: WARNING - Do not book with Flight Network!!!

I booked a business class flight from toronto to manila in october with them i flew in january .had no problems at all with flightnetwork they got me a very good price (2990 can) return snd the airline had no problems finding the ticket or my seat selection which was done with flightnetwork. So cant complain and would use them again

1 post
43. Re: WARNING - Do not book with Flight Network!!!

They are full of liars. They issued the e-ticket to me, then when I was to aboard. I was told that my ticket was cancelled. I called them, they said" your booking looks suspicious to me". Okay, which part looks suspicious? They can't tell. They are liars and crooks!

Edited: 05 April 2017, 21:57
1 post
44. Re: WARNING - Do not book with Flight Network!!!

Flight network still hold my $2900+ as I am writing, a very corrupt agency and I and thank you for exposing them. I am currently shopping for a flight ticket, but they keep popping up as an option, but they will never see me again or anyone I know.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
74,708 posts
478 reviews
45. Re: WARNING - Do not book with Flight Network!!!

There are quite a few rubbish agents that will come up as options when you are looking for air tickets. That's one of the reasons why I don't bother looking anywhere but the airlines.

46. Re: WARNING - Do not book with Flight Network!!!

I really wish I had read this before I booked with them yesterday... I made a payment over the phone with the booking agent and last night I received an email stating "my payment had been declined and my flight has been cancelled" however they still have the hold on my funds. I called them and was placed on hold for nearly 30 minutes and given the run around. They said someone would call me back & ive asked for my money to be refunded and they said they need to verify information first. This is the most unprofessional business I have ever dealt with.

Edinburgh, United...
Level Contributor
16,276 posts
16 reviews
47. Re: WARNING - Do not book with Flight Network!!!

Most likely a mock charge that will stay as a pending charge (if you used a creditcard) and drop off in a manner of days. If the money is actually charged to your card then dispute it with your card provider. And next time you book a ticket, do so directlt from the airline and you won't have these kinds of problems.

Kelowna, Canada
1 post
1 review
48. Re: WARNING - Do not book with Flight Network!!!

I second this message about FLIGHT NETWORK... I will never be purchasing a tick from them ever again!! I was stuck in ROME as a result of there agent incorrectly attaching a ticket to my booking. I was stuck for 24 hours and ended up having to book my own ticket. They eventually contacted me 5 days later and refused to compensate me for the amount I spent to get myself out. There service was absolute horrible and it was a waste of time dealing with there support line. DO NOT TRAVEL WITH FLIGHT NETWORK!! I second that they are an embarrassing Canadian company

Garden Bay, Canada
Destination Expert
for Air Travel, Business Travel
Level Contributor
10,517 posts
105 reviews
49. Re: WARNING - Do not book with Flight Network!!!

No third party is risk free. They don't save you money and if somebody is "attaching" a segment, you are probably buying a cobbled broken itinerary. Buy directly from the airline next time.

And the word is "their", which is a possessive pronoun, and not "there" which is a location, or "they're" which is a contracted form of a conjugation of "to be". One could say that is also an embarrassment.

Victoria
Level Contributor
1 post
4 reviews
50. Re: WARNING - Do not book with Flight Network!!!

I also just got swindled by these DBags.

I paid $2134.96 for a trip from Melbourne->Ireland->Amsterdam->Melbourne. After paying on Flight Networks website it said that the transaction had failed as the price of the fare had gone up.

I called them and spent 57minutes on the phone while the bloke tried to find me similar priced flights. I ended up settling with a slightly longer stay in Amsterdam and was told I had to pay an additional $360 bringing total fare price to $2494.96.

The next day I get an email from a company called FlyFar with a receipt for my flights and a total of $2286.05.

Fair enough the tickets had gone up, but only by $208.91 not $360.

The company is a proper dong. Next time I'll go direct to the airline.

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