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WARNING - Do not book with Flight Network!!!

Montreal, Canada
Level Contributor
9 posts
10 reviews
WARNING - Do not book with Flight Network!!!

Here is the description of my terrible experience with FlightNetwork:

I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour.

Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. Overall absolutely terrible terrible nightmarish experience with FlightNetwork. Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.

203 replies to this topic
1 post
61. Re: WARNING - Do not book with Flight Network!!!

Probably the worst customer service to encounter. My mother tried to book a flight for grandparents. They had mistakenly put her name instead of my grandpa. She called for several weeks and gets transferred for hours during every call.

During her session with trying to resolve her problem with their help desk, she then received an e-mail saying that the person is off of work and that they cannot help them anymore. They then forced a charge for name change for a mistake that they had done.

My mother then called Korean Airlines and requested a name change, they offered it for free but needed Flight Networks to call them process the name change. My mother then requested Flight Networks to call them and confirm.

Flight Networks called Korean Airlines and filed a report to them and claimed that their system is full proof and impossible to be bug free, and continued to blame my Mom. Korean Air attempted to attempt to compensate and change the passenger name, but was unable to because it was a third party booking.

My mom called Flight Networks AGAIN waiting for hours and they said they would only change the name for a charge for $300, even though Korean Air offered to do it for free if Flight Networks did not lock the name.

In conclusion, our experience with Flight Networks was the worst customer service we have ever seen or experienced, and that is not even close to an exaggeration. Please save yourself the years from anger and frustration and DO NOT book with this company, the saved money is not worth the time, stress and effort just to correct a name change.

3 posts
62. Re: WARNING - Do not book with Flight Network!!!

most online ticket sales make money for making mistakes, there is not money in ticket sales but there is money in fooling people and blackmailing people with name changes fees

Europe
Level Contributor
251 posts
2 reviews
63. Re: WARNING - Do not book with Flight Network!!!

Having read the 1st post, 2015 and the most recent, I will never book with them. SHAME ON YOUFlight Network.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
72,949 posts
476 reviews
64. Re: WARNING - Do not book with Flight Network!!!

Talkr, perhapos your post would be more accurate if it said that there's not much money in ticket sales, but there is money in fees, including correcting errors made by passengers during booking.

Singapore, Singapore
1 post
65. Re: WARNING - Do not book with Flight Network!!!

This could be my situation but thanks to this forum, i decided to forgo buying from flightnetwork. i saw this great deal from skyscanner, and flightnetwork apparently is the 3rd party handler. the timing is just right for the flight that i want to go.. however, when i search from the main flight website, there is no such timing that flightnetwork is showing! i'm so confused but decided to change my overseas planning nevertheless.. i refuse to be troubled by all the future hassle i foresee i'll face......

66. Re: WARNING - Do not book with Flight Network!!!

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Removed on: 10 August 2017, 14:18
 
Houston, texas, USA
Level Contributor
4,339 posts
778 reviews
67. Re: WARNING - Do not book with Flight Network!!!

We have been warned time after time.

Deep River...
2 posts
1 review
68. Re: WARNING - Do not book with Flight Network!!!

I have booked with Flight Networks since 2008 and have never had a problem. I book online and in person. They even changed a flight for us because it didn't work with our itinerary. Sad you had such a bad experience but so far they have been great for me.

Deep River...
2 posts
1 review
69. Re: WARNING - Do not book with Flight Network!!!

I have never had a problem with Flight Network in the six years that I have used them. They are more than accommodating and have changed my flight to better manage my itinerary. They have been very professional on all counts. Sad that you had such a bad experience with them. I will continue to use them as they provide the largest selection of flights.

Illinois
Level Contributor
19,083 posts
16 reviews
70. Re: WARNING - Do not book with Flight Network!!!

Wasn't 2008 9 years ago, not 6?

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