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WARNING - Do not book with Flight Network!!!

Montreal, Canada
Level Contributor
9 posts
10 reviews
WARNING - Do not book with Flight Network!!!

Here is the description of my terrible experience with FlightNetwork:

I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour.

Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. Overall absolutely terrible terrible nightmarish experience with FlightNetwork. Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.

203 replies to this topic
Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
73,055 posts
476 reviews
71. Re: WARNING - Do not book with Flight Network!!!

Indeed. Maybe Barbara means that she has used them during six of those nine years? Then again, maybe she hasn't used them at all, and is just trying to improve their reputation here because a relation works for them. We have no way of knowing...

Foz do Iguacu, PR
Level Contributor
109 posts
25 reviews
72. Re: WARNING - Do not book with Flight Network!!!

It just happened to me as well. I got the credit card bill and saw the extra fee there outside of the airfare. It's weird that they didn't put it together on one bill.

But travel agent service fee is pretty standard. I have to pay this fee at any travel agent. I wish FC could be less sneaky about this.

Still much cheaper than booking direct with airline though (since my ticket is open-jaw with different airlines)

Houston, texas, USA
Level Contributor
4,348 posts
778 reviews
73. Re: WARNING - Do not book with Flight Network!!!

Definitely a bad experience. I had seem other negative posts but you win top honors.

1 post
74. Re: WARNING - Do not book with Flight Network!!!

They cancelled my flights without even letting me know, thank god we called a few days before our flight, when we asked why our flights were cancelled they said our card was on fraud yet we got charged for our tickes and the card kept working well, they did nothing to help us and the guy on the phone was very rude to us when we asked them to help us! Please dont book with these people, they did a terrible job and dont seem interested in helping their costumers!

Phoenix, Arizona
Level Contributor
52,900 posts
1,786 reviews
75. Re: WARNING - Do not book with Flight Network!!!

PP ^^^^^

Did FlightNetwork cancel your ticket, or did the airline cancel your flight?

Similar outcomes, but different situations.

Good luck,

Hunt

Seattle, Washington
2 posts
76. Re: WARNING - Do not book with Flight Network!!!

Same thing just happened to me. I booked a flight with them 14 hours ago. I wanted to upgrade, but it wouldn't let me with their ticket, so I called and try to cancel. First they told me it was non-refundable. In the US we have 24 hours of free cancellation. Then he put me on a 25 minute hold came back and said it was refundable but that they would have to charge me a $75 fee to do so... which isn't "Free cancellation" he tried to blame the airline and then said on the confirmation they sent me it was on there. When I read it back to him line for line, he then responded that it's a general statement that not every ticket is dealt with the same. I finally got so angry that I agreed (I will be calling it as fraud to my card). He told me it would take 3-5 DAYS to refund my account. Then they sent a confirmation for refund stating 6 WEEKS. Are you kidding me?!

DO NOT USE THIS COMPANY. IT'S FRAUDULENT!

Seattle, Washington
2 posts
77. Re: WARNING - Do not book with Flight Network!!!

They claimed they did.. but again charged me a fee though both websites said FREE CANCELLATION within 24 hours.

Illinois
Level Contributor
19,092 posts
16 reviews
78. Re: WARNING - Do not book with Flight Network!!!

If you agreed, isn't it not fraud? As far as I know the free 24 hour cancellation law only applies to the airlines, not to travel agents, so Flight Network doesn't have to follow that. I'm not sure what "both websites" means.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
73,055 posts
476 reviews
79. Re: WARNING - Do not book with Flight Network!!!

>>>In the US we have 24 hours of free cancellation.<<<

Yes, as btgm has already noted, the law about 24 hour free cancellation applies only to airlines, not to resellers. Your misunderstanding of the elgal position has contributed to the problem. If you had been aware of the reality perhaps you would have booked direct and had some protection.

Surrey, Canada
Level Contributor
3 posts
6 reviews
80. Re: WARNING - Do not book with Flight Network!!!

Flight Network is just another Bucket Shop that sells flights at Wholesale prices

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