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WARNING - Do not book with Flight Network!!!

Montreal, Canada
Level Contributor
9 posts
10 reviews
WARNING - Do not book with Flight Network!!!

Here is the description of my terrible experience with FlightNetwork:

I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour.

Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. Overall absolutely terrible terrible nightmarish experience with FlightNetwork. Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.

214 replies to this topic
Toronto, Canada
1 post
91. Re: WARNING - Do not book with Flight Network!!!

Horrible customer service. I booked two one way flights to Australia from Toronto (was cheaper this way). As I booked my departure flight the site said that my flight price increased by $533 but they will honour my original price. My email confirmation/invoice states this as well. Now, two days later I get a separate email from Flight Network advising me that my departure from Toronto flight was cancelled. However, my credit card was already charged. Now I have a return ticket, but no departure ticket. Called the customer service line, and they are as useless as can be. Repeatedly telling me that they know exactly what email was sent out and that it was an auto generated one and that they can not honour the price. I ask to speak to a supervisor, they say someone will call me back in an hour...no phone call. I call back again and speak to someone overseas advising me to contact the airline directly. All they can do for me is give me a future credit, as if I would ever book with them again. So now I have a return ticket but no departure. NEVER EVER will I use flight network again. I will also be escalating this to anyone else further up in management until I get my full refund for the other flight. Worst customer service ever !

1 post
92. Re: WARNING - Do not book with Flight Network!!!

I booked a flight for me and my family. The day before the flight I found that the names in the airline's bookings were wrong. So, I called the Flight Network customer service to ask them to amend the mistake in the names for three tickets. They couldn't fix the error and suggested me to fix it by my self-calling the airlines and paying NZ$300.00 per person to amend errors in the names made by the Flight Network system. After this bad experience, I just received a voucher from Flight Network for CAD$288.00 which is not helping to comfort the stress, the 6 hours of calls and of course the money.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
74,261 posts
478 reviews
93. Re: WARNING - Do not book with Flight Network!!!

Oscar, the cruz of the matter is whether the mistake was down to Flight Netowrk or not, and also whethe ryou have proof if you believe it was.

The fact that they have issued a voucher to you suggests that they could have accepted liability. If that is the case, it wouldn't hurt to go back to them and ask for a better offer. They can only say no.

Koh Tao, Thailand
1 post
1 review
94. Re: WARNING - Do not book with Flight Network!!!

...

Edited: 30 November 2017, 01:32
1 post
95. Re: WARNING - Do not book with Flight Network!!!

absolutely right. They are fraud. I booked a ticket of SG airline, the official price is 848 pound, and they charge 2730 pounds. When I found it. The customer service said I agree to pay that. and they will charge 50 dollars to cancel it. They are cheating!!!

Edinburgh
Level Contributor
11,984 posts
17 reviews
96. Re: WARNING - Do not book with Flight Network!!!

No they are not a fraud wu y. They’re not a great company for sure and I wouldn’t choose them to be my agent but you did. When you chose to buy that ticket, you agreed to their terms and conditions and the price. No one forced you to buy from them - you chose to do that of your own accord.

The time to research prices and whom you’re intending using to act for you is before your purchase not after it.

Something doesn’t seem right though. With that much of a price difference you can’t be comparing the same type of fares. Was the one bought from flight network a business class ticket or a fully flexible and refundable economy one compared to a non refundable one on SG. If you’re only being charged £50 and getting the rest refunded, then it must be a fully refundable ticket.

Learn from this. It has only cost you £50. research more, a lot more before buying online.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
Level Contributor
74,261 posts
478 reviews
97. Re: WARNING - Do not book with Flight Network!!!

That does sound like a big difference in price, wu, so it's posisble that you have inadvertently bought a higher class or more flexible ticket than the cheaper one that you saw. I don't know, but it's a possibility, and the fact that you can cancel for only a small penalty supports this interpretation.

Make sure that you are careful in future. Not only about what type of ticket you;re buying and how much you'r epaying, but also about where you're buying the ticket from.

98. Re: WARNING - Do not book with Flight Network!!!

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99. Re: WARNING - Do not book with Flight Network!!!

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100. Re: WARNING - Do not book with Flight Network!!!

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