Hi everyone, we had previously booked tickets with air asia and now are no longer able to use them. I log into big shot and go to manage my booking - there is no option to cancel. Their live chat says 'come back later' and their info page says 'this page has disappeared'. Their office is closed in Australia until Monday - we are supposed to fly on Saturday so I want to get it sorted asap. I did speak to them a few months ago and we were having to pay more to change the flight dates than to just buy new tickets. Does anyone know how i can do this? Any help is greatly appreciated :) Thanks so much!