I originally posted this on the Paris forum and it was recommended that I ask here as well:
On 31 January 2012 I purchased a one-way Paris-Amsterdam ticket on Thalys.com for 14 March 2012, train #09351 departing Paris at 14:25 and arriving in Amsterdam at 17:44. I selected the print-at-home option, and the site gave the impression that I could print it later. I made my first attempt to generate the PDF file for the ticket around 10 February, and got the following message: "Because of a technical problem, we cannot give you access to your tickets. Please excuse us and come back later. Thank you for your understanding." I tried to generate the ticket from three different computers over the course of a few days and always got that same error message. I've tried emailing Thalys.com using the form on their website (once in English and once in French using Google Translate), and they never respond. I called the phone number listed on their site, and the person I talked to told me to call SNCF; the number he gave me (+33 8 92 35 35 36) only seems to offer services in French and German.
I also used the email form on Voyages-SNCF.com (that website also seems to recognize my booking reference code, but I would get a similar error message when trying to generate the ticket from their website), a got a response a few days later stating: "Après vérification, je n'ai pas identifié votre commande. Si votre commande a été effectué sur le site Thalys, je vous invite à vous rapprocher de leur service." I'm guessing they're telling me to contact Thalys again (when the Thalys representative told me to contact the SNCF in the first place)??
Even more alarming, since I received the email from the SNCF I am now getting a NEW error message when attempting to generate my ticket on Thalys.com or Voyages-SNCF.com: "Your ticket has been issued and / or printed already, we are not able to give you access to it. Thank you for your understanding." I was never able to generate the ticket!!!
So does anyone:
a) know of a current English language phone number for the SNCF
b) think I'll have ANY chance of just being able to pick up my ticket at the train station, even though I selected the print-at-home option. I can print out the email with my booking reference and will be traveling with the credit card used to make the purchase (oh, and I checked my credit card statement, and a charge from the SNCF did go through on 31 January, so that shouldn't be what's causing the problem).
The last thing I want to do is be forced to buy a new ticket when I get to Paris (especially since I doubt that they'll refund the original one), I imagine the fares will be at least €100 at that point.