My husband and I just returned to the U.S. from our tailor made tour to Borneo Malaysia that we booked with "World Primate Safaris" out of the UK. It was not easy finding a tour from the U.S to Borneo - thats just not a place that Americans visit. I spent many hours, days, weeks looking for a tour. I finally found "World Primate Safaris" on the internet and took a chance with a company outside of the U.S because we wanted to visit Borneo. I worked with one of the tour specialist and he customized a tour for us exactly the way we wanted it. The communication and information that we received prior to our trip was excellent! A few months later we boarded a plane and headed to Borneo keeping our fingers crossed that everything would work out. We arrived in Kota Kinabalu to find a driver waiting at the airport for us. So far so good. Two days later just as promised another driver met us at the hotel to take us to the airport for our flight to Sandakan. During our two week trip (4 hotels, two in country flights, boat trips, buses, trucks, cars) never once was a driver late or anything about our itinerary changed or messed up. We were never confused as to what to do, where to go, etc. It was perfectly planned out for us. World Primate Safaris was the BEST tailor made tour company to work with from start to finish. I have traveled with Smithsonian who is known for their quality of service (also for the cost - ouch!) but I would travel with World Primate Safaris any day over them. In fact, Im emailing them right now to plan my next trip to Africa!