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Sunwing... worst travel service in the world..disgusting

Montreal, Canada
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13 reviews
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Sunwing... worst travel service in the world..disgusting

Sunwing travel to Cuba April 2010 in Holoquin

COCKROACHES IN ROOM,

CUSTOMER SERVICE AGENT AT HOTEL DID NOT HELP

BLOOD STAINED COVERS!!!

DELAY IN CHANGING ROOM AND ASTHMA RECURRED DUE TO SPRAYING OF INSECTICIDE, would not confirm change of room til the next afternoon... I told them I would sleep in the lobby if they didn't change and would tell all the guests about the cockroaches....

LACK OF RESPONSE FROM SUNWING REGARDING COMPLAINTS.. will go viral and hit the newspapers... this was the worst vacation of my life, between the COCKROACHES, flight delays, bedspreads with blood stains/ broken air and AGGRAVATION... I will do everything in my power to discourage anyone from going on Sunwing. Disgusting lack of customer service. How come, they don't call or return mail to follow up on dissatisied customers... is it because there are too many complaints.

no proof of photos... as I was naiive and thought, each probelm in itself was not an issue... but when I saw COCKROACHES in the hotel room and in my shoes.. that was my breaking point.... I was too frightened, alarmed and beyond myself : it never occured to take pictures then...Boy was I wrong.. if I had photos... Sunwing would be out of business in CUBA.

will write to my my local travel section and notify them of my trials and tribulations while on vacation... This is a very popular place with French Canadians as it is reasonable and not too far... but you get what you pay for... this was absolutely garbage. Never ever in my life have I had such a bad travel experience.! DO NOT TRAVEL WITH SUNWING.... at any cost... it ain't worth it....

San Diego...
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23,553 posts
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1. Re: Sunwing... worst travel service in the world..disgusting

am I missing something? Didnt this take place in Cuba not West Bay Roatan? Why is it posted here?

JENSEN BEACH
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10,510 posts
52 reviews
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2. Re: Sunwing... worst travel service in the world..disgusting

yes wrong forum! Sorry but hopefully the "Owls" will delete!!!

Sault Ste. Marie...
Destination Expert
for Cuba
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2,675 posts
111 reviews
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3. Re: Sunwing... worst travel service in the world..disgusting

Stop. Take a breath. Form a more comprehensive review as opposed to a crazy rant. Maybe even include WHICH hotel you experienced your misfortunes at.

Many people (including me) travel with Sunwing and enjoy both their vacations and the level of service.

Realize that Sunwing does not operate, own or manage the hotels with which the do business.

4. Re: Sunwing... worst travel service in the world..disgusting

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Removed on: 17 May 2010, 19:45
Calgary, Canada
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11,276 posts
110 reviews
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5. Re: Sunwing... worst travel service in the world..disgusting

and no pics and no name of hotel where it occured.

Cheers

6. Re: Sunwing... worst travel service in the world..disgusting

-:- Message from TripAdvisor staff -:-

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Removed on: 17 May 2010, 19:49
Brampton, Canada
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4,560 posts
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7. Re: Sunwing... worst travel service in the world..disgusting

Well I'm impressed! Looks like this thread started out in Roatan and the mods flipped it over here... Never seen that before.

8. Re: Sunwing... worst travel service in the world..disgusting

-:- Message from TripAdvisor staff -:-

TripAdvisor staff has removed this post because it did not meet TripAdvisor's forum guidelines with regards to off-topic chat. Please limit conversations to subject matter directly related to the host forum. For example: when in the London forum, please stick to topics that relate to travel within the London Metropolitan Area.

Off-Topic Chatter is a forum for discussions gone afield from the topic of travel. Please note that the Off-Topic Chatter forum is un-moderated -- the Forum Posting Guidelines are not enforced, with the exception of pornographic images or text, hate speech, unauthorized re-prints of copyrighted text, and messages that promote or encourage illegal activities. Each user is expected to take responsibility for his or her own conduct.

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We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 17 May 2010, 19:49
9. Re: Sunwing... worst travel service in the world..disgusting

-:- Message from TripAdvisor staff -:-

TripAdvisor staff has removed this post because it did not meet TripAdvisor's forum guidelines with regards to off-topic chat. Please limit conversations to subject matter directly related to the host forum. For example: when in the London forum, please stick to topics that relate to travel within the London Metropolitan Area.

Off-Topic Chatter is a forum for discussions gone afield from the topic of travel. Please note that the Off-Topic Chatter forum is un-moderated -- the Forum Posting Guidelines are not enforced, with the exception of pornographic images or text, hate speech, unauthorized re-prints of copyrighted text, and messages that promote or encourage illegal activities. Each user is expected to take responsibility for his or her own conduct.

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We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 17 May 2010, 19:49
Newton Aycliffe...
Destination Expert
for Cuba, Rafael Freyre, Guardalavaca, Holguin
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96,446 posts
62 reviews
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10. Re: Sunwing... worst travel service in the world..disgusting

I amazed this was moved over from another forum. What has this to do with Sunwing? Why not name the hotel?