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Did I get it wrong 2-4-1?

Edmonton
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Did I get it wrong 2-4-1?

Thanks to the contributors here we have been saving a lot of money at attractions in London. Bought a decoy rail ticket on June 8, and we have tickets leaving today, June 12, for Southampton. Everywhere took our vouchers no problem, some didn’t even want to see our train tickets. But the London Eye refused the voucher because we had not travelled by train that day, June 10. They told us it was not their problem, take it up with National Rail. Am I missing something?

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28 replies to this topic
Bingley, United...
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1. Re: Did I get it wrong 2-4-1?

What was your decoy ticket?

Edmonton
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2. Re: Did I get it wrong 2-4-1?

Queenstown Road to Victoria. But it was the date which was the issue. No where else cared, some examined the locations.

Oxford, United...
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3. Re: Did I get it wrong 2-4-1?

Did your ticket meet these conditions? Perhaps your decoy was viewed as a single and your ticket to Southampton as onward travel not a return?

If you are making a one way journey or your ticket is valid for one day, you can use your National Rail tickets and offer vouchers only on the day of travel.

If you are making a return journey, you can use your National Rail tickets and offer vouchers any day on or between your outward and return journeys. For example, if you arrived on Thursday and will return on Sunday, your tickets will be considered valid for the offers on Thursday, Friday, Saturday and Sunday.

All tickets should show that you have travelled to the attraction by train, whether that be ‘London Terminals’ for 2FOR1 London attractions, or the train station nearest to the attraction itself. Tickets that have a destination too far from the attractions location may be denied by attraction staff. Details of the attractions nearest station can be found on the attraction’s listing page.

Edited: 12 June 2018, 02:55
Ipswich, United...
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4. Re: Did I get it wrong 2-4-1?

The conditions are shown in the FAQ

https://www.daysoutguide.co.uk/faqs

Becky has covered it. Your ticket needed to be for the same day, or be a return covering the range of dates. The London Eye staff were correct from what you've said.

Edmonton
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5. Re: Did I get it wrong 2-4-1?

Sounds like you need an attorney to figure things out. Our adult kids had tickets from Southampton to Waterloo on June 9 returning June 12 and they were also denied. Voucher was printed for that day. Can’t see why how far you came from should make a difference if the principle is to encourage tourism. Our tickets were examined at the Tower of London and Kensington Palace and they had no problem with them. Westminster Abbey didn’t even want to see our rail tickets, but gave us the discount. So why just the London Eye? Left a bad taste in our mouths.I would go back to the other sites in the future and give a big avoid of the Eye, expensive and a ripoff.

Oxford, United...
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6. Re: Did I get it wrong 2-4-1?

I guess you have to look at 2-4-1 as a bonus, not an entitlement.

Technically, your tickets didn't meet the requirements but some of the attractions chose to overlook this which is entirely their discretion - the London Eye has staff who are more observant or particular or better trained or just jobsworthy, but either way, you saved a fair chunk of money on the other attractions and still had a good time, right?

London
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7. Re: Did I get it wrong 2-4-1?

Can’t see why how far you came from should make a difference if the principle is to encourage tourism.

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It isn't, It's to encourage travel by rail. The fact people can take advantage of discounted attractions whilst not doing so (decoy tickets) is really just a bonus.

It's not as if the Eye is mandatory and even at half price is a waste of money.

London, United...
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8. Re: Did I get it wrong 2-4-1?

Have they changed the wording slightly? It says 'return' on the FAQ's page at the Days Out In London page.

'If you are making a one way journey or your ticket is valid for one day, you can use your National Rail tickets to qualify for the 2FOR1 offer only on the day of travel.

If you are making a return journey, you can use your National Rail tickets to qualify for the 2FOR1 offer on any day on or between your outward and return journeys. For example, if you arrived on Thursday and will return on Sunday, your tickets will be considered valid for 2FOR1 offers on Thursday, Friday, Saturday and Sunday.'

https:/…is-my-ticket-valid-for-2for1

I'm sure some asked if a single from A into London on day 1 and a single from London to B on a later date was valid and was told it was.

9. Re: Did I get it wrong 2-4-1?

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Removed on: 12 June 2018, 04:31
Edited: 12 June 2018, 04:31
 
London
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10. Re: Did I get it wrong 2-4-1?

I'm sure some asked if a single from A into London on day 1 and a single from London to B on a later date was valid and was told it was.

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Whereas I'm sure I've seen the opposite. That does not mean that tickets are checked properly or at all of course.

Edited: 12 June 2018, 04:32
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