I recently had the misfortune to have a booking with this shoddy outfit on 6th November 2013! It was booked through www.rentalcars.com whom I use regularly to book with decent suppliers. When I booked with Easirent (anything but easy!) I was a little suspicious when it said that they were situated offsite (i.e. not where the decent hire firms are situated at Luton Airport). Instead you have to catch the Airparks bus to their long term car park. On arrival at 21.15 I phoned the number instructed to notify them 8 times without any reply.I eventually lost patience and took my chance by just getting on the Airparks bus. When I arrived at 22.05 I was told by the Airparks staff that Easirent had gone home at 10pm. No mobile number or any instructions left for me to use to contact them after hours but they most definitely did have my contact details. I had to get rentalcars.com to cancel and book with Alamo. Subsequent phone calls and emails haven't even received a reply! DO NOT TOUCH this "couldn't give a damn outfit" with a barge-pole. I didn't get to my destination in the West Midlands until 2am the next morning. When using sites such as rentalcars.com stick to the well known international brands and you will receive a superb service. The Airparks staff (Airparks merely site share with Easirent) told me that my experience didn't surprise them as there are frequent complaints and issues with Easirent. YOU WERE WARNED!!!!