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Bad car rental experience

Gold Coast...
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1 post
56 reviews
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Bad car rental experience

Warning to anyone wanting to "rent" a car in Tengah beach. DO NOT RENT FROM RAYHAN SECRET TRAVEL & TOURS. They passed off their own personal car as a rental which had two flat front tires. We took the car to the petrol station to fill up the tires and they were both slashed. We returned the car and he said 'this is not your country standards, this is Malaysia" and threw the money at us and called me a very rude name. It is the rudest experience I have ever had with customer service and would tell anyone to spend the right amount of money and rent from a proper place. We ended up renting from Kasina car rental which is in Tengah Beach in the same lot as Sun Cafe. We paid $110 myr per day and had a great car.

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Tengah Beach
Tengah Beach
463 Reviews
Langkawi, Malaysia
Sun Cafe
Sun Cafe
807 Reviews
Langkawi, Malaysia
3 replies to this topic
Perth, Australia
Level Contributor
538 posts
88 reviews
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1. Re: Bad car rental experience

Hi Susan,

We ALWAYS use Kasina when we are in Langkawi.

Can not speak too highly of their vehicles and service. Sure they are a little more expensive, but you have total peace of mind tht the vehicle is in tip top condition, and totally road worthy.

Sorry you had a bad experience with the other company, and hopefully people will take note.

Enjoy the rest of your holiday

Cheers

Janet

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Langkawi
Langkawi
Langkawi District, Malaysia
2. Re: Bad car rental experience

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Removed on: 17 July 2018, 15:35
 
Leeds, United...
Destination Expert
for Langkawi, Langkawi District
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11,813 posts
230 reviews
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3. Re: Bad car rental experience

This is an old post from one year ago and you are not allowed to advertise your own business on TripAdvisor so your post will probably be removed.

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