Two of my family members rented cellphones from IsraelPhones over the summer. One phone would not recharge, which we later found out was because the phone had been delivered with the wrong charger unit. Unfortunately this problem occurred 24 hours before the one-day long Shavuot holiday was to begin, and for some reason the IsraelPhones office closed down for 2 full days rather than one day like every other business, which meant being without cell phone service for 3 days and needing to use the expensive hotel phone for all calls including overseas business calls. Israelphones offered no compensation for the 3 days, not even agreeing to extend the contract by those 3 days. That phone also developed a glitch, where the phone would turn off each time a text message was received; it was eventually replaced twice. The second phone has also stopped working and is in the process of being replaced.
When broken phones are replaced (or charger units supplied), IsraelPhones offer a 10-hour window for cell phone delivery, and require that the customer offer a secondary phone number (even though most renters have no other number) AND that the customer be available, at one location, for the entire 10-hour period. For anyone visiting for a short vacation where time is precious and itineraries pre-arranged, this is an entire day wasted waiting for a replacement phone that is not even guaranteed to last. The cell phones are older models (2004) and are in poor condition. According to IsraelPhones, there are no better or newer models available.
It is obvious that customer satisfaction is of no concern when dealing with this company. We would never rent from them again, and recommend that you choose a different vendor too.