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Avoid AddCar car rentals

Limassol, Cyprus
2 posts
Avoid AddCar car rentals

Worst car rental company Ever. I suggest everybody stays away from AddCar Bucharest. They are cheaters. Booked for 60, paid double, we had to pay cash, didnt accept the cards, no receipt, no contract, not doing their job well, rude and they didn`t give us the guarantee back, using some lie as a reason, so we paid 500 euros/5 days. I am sure there are more people with similar problems, lets sue them, Together we can win. I saw only negative feedback on Facebook, unfortunately I have checked them too late.

10 replies to this topic
2 posts
1. Re: Avoid AddCar car rentals

I has the same problems with ADD CAR Bucharest and with his agent PRIMERA CHOICE. They factured more, than negociated and even after retourning back the rented car they booked money from my credit card. Bad, very bad habits- never again. STAY AWAY FROM ADD CAR AND PRIMERA CHOICE BUCHAREST

2 posts
2. Re: Avoid AddCar car rentals

I had the same problems with ADD CAR Bucharest and with his agent PRIMERA CHOICE. They factured double than negociated and even after retourning back the rented car they booked money from my credit card. Bad, very bad habits- never again. STAY AWAY FROM ADD CAR AND PRIMERA CHOICE BUCHAREST

Limassol, Cyprus
2 posts
3. Re: Avoid AddCar car rentals

Go to ANPC and report them.I did it, and have got my money back.

I was really pleasantly surprised by the way the customer protection service handled the case.

1 post
4. Re: Avoid AddCar car rentals

After having paid all charges online via Auto Europa they wanted to charge all kind of extra charges by ADDCAR BUCHAREST such as bridge tax, road tax, administration fees etc. which total was higher then the all inclusive rent I already paid. When I refused to pay they simply cancelled the contract and I had to leave. First time I experience this kind of MAFIA after having rented multiple cars over the last couple of years in Bucharest. Stay away from ADDCAR BUCHAREST if you don't want to be ripped off and threatened.

Level Contributor
1 post
3 reviews
5. Re: Avoid AddCar car rentals

We also had a very negative experience. We ended up paying much more than what we thought. I'd rather pay a bit more to a reliable car rental company than anything for this hoax.

Situated far from the airport and the car we got had engine problems. They just told us that it's ok.

Avoid this.

2 posts
6. Re: Avoid AddCar car rentals

Hola a todos,

Reservamos un coche este julio con la compañía Addcar, en Bucharest-Rumanía, a través de la página AutoEurope, y en un principio, parecía que todo estaba bien. Pero entonces, empezaron los problemas y nos dimos cuenta que no era una compañía de fiar:

1. Llegamos al aeropuerto y nadie estaba esperándonos a la hora concretada, por lo que tuvimos que llamar varias veces a la compañía para que viniese alguien a nuestro encuentro.

2. Somos 5 personas y el coche que nos recoge solo tiene 4 plazas (+ el conductor de la compañía), por lo que, nos tenemos que subir sí o sí en la parte de atrás cuatro personas.

3. La compañía está situada fuera del aeropuerto y en ningún momento vemos carteles ni indicaciones de la misma como otras compañías. Cuando llegamos al lugar, nos encontramos con una pequeña oficina, que parecía más bien un zulo, con dos personas, una mujer y un hombre. Además, había una habitación en la que vimos un colchón y varios trastos, como si eso fuese un trastero. Nos atendió la mujer y mientras tanto, el señor no paraba de gritar a su compañera, era una situación bastante violenta.

4. Una vez allí, empezamos a ver el contrato y cuando llega el momento de la fianza, intentan cogernos más dinero del acordado con la página Autoeurope y cuando se lo recordamos, rectifica. No lo podemos creer, parecía totalmente arbitrario y no nos fiábamos nada.

5. Nos cobran tasas locales, sin ninguna explicación a qué se deben y solo se podían pagar con efectivo. Mal rollo.

6. Cuando nos entregan el coche, el cristal del retrovisor derecho es inútil, no se mueve, pero ellos alegan que está bien y no le pasa nada, por lo que, durante el viaje, nos quedamos sin retrovisor derecho.

7. Antes de devolver el coche, estuvimos limpiando el interior del coche ligeramente, puesto que apenas se había ensuciado. Cuando vamos a devolverlo, nos dice que no puede hacer la revisión inmediatamente porque necesitan limpiarlo. Repetimos una y otra vez si esta limpieza nos va a suponer un gasto, si es necesario que nosotros lo limpiemos y no, repetidamente afirman que corre a su cargo.

8. El día siguiente se libera la fianza (en este momento, respiramos, porque no nos fiábamos nada) y al próximo día, ya en España, vemos un cobro en la tarjeta que no se nos ha informado. Llamamos y nos dicen que la tapicería estaba “excesivamente sucia”, y que requerían de más de 1h en limpiarla por lo que nos cobraron 106€ por esta razón. Nos envía un correo con las fotos del coche y no podemos creerlo. No estaba sucio, lo habíamos limpiado pero no teníamos fotos con las que compararlo. Volvemos a llamar, les decimos que es una vergüenza, que nos sentimos estafados, y acto seguido, nos acusan de haber fumado (no somos fumadores) y que “tienen una sorpresa para nosotros”. Ante esto, cancelamos la tarjeta por miedo a que nos estafasen más.

Les he enviado un correo a AutoEurope pero no pueden hacer nada, así que lo único que me queda es avisaros y recomendaros que no contratéis esta compañía, no es fiable, no es seria, no son amables y si no quereis llevaros un disgusto como el nuestro, evitarla y elegir una compañía fiable, porque lo barato sale caro.

Zalla, Spain
Level Contributor
2 posts
8 reviews
7. Re: Avoid AddCar car rentals

The same with AddCar rental in Albania, Tirana. Really bad management and treatment. They rent us a damage car (2nd gear did not work) and are not able to make 24h service (as paid when we rent the car). They sent a guy who wasn't even from the company and made us lose a lot of time.

Really bad service and expensive!

Brussels, Belgium
Level Contributor
3 posts
3 reviews
8. Re: Avoid AddCar car rentals

Hello

What is ANPC please? Because I fear some problems : they took us an insurance whereas i had alreaydy paid it! thank you.

C.

2 posts
1 review
9. Re: Avoid AddCar car rentals

Happened to me the same ... they are fraud

1 post
10. Re: Avoid AddCar car rentals

First of all, nobody was waiting for us in the airport. I had to call through different phone numbers to get someone from car rental. The place to get the car was outside the airport terminal and it took us 2-3 hours to pick up the car. We paid for the full coverage insurance on the website, but it was separately from Addcar rental, so was trying to convince to get the insurance again from rental Company. Luckily, we took photos from the dirty backseats on the pick up and washed the car from outside and inside before returning back because on the drop-off they wanted to charge for dirty seats like 100 EUR so the only proof was photos. We were lucky to pay only for invisible scratches as we saw other people returning the cars and getting into dramas. Be aware that they will try to ripp you off even with overpaying for the road tax and make a scan of your credit card from both sides. As soon as I got a deposit back, I had to block my card. BE AWARE!

Edited: 30 September 2018, 19:07
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