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Tua Tai trips

Albuquerque, New...
2 posts
Tua Tai trips

We are going on the Tua Tai later this year (2016) and are hoping for some updates about the condition of the boat and the general atmosphere of the 5 or 7 day trips. I am a bit concerned by some of the feedback I have found.

7 replies to this topic
1. Re: Tua Tai trips

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Reno, Nv
Destination Expert
for Matangi Island, Fiji
Level Contributor
5,963 posts
9 reviews
2. Re: Tua Tai trips

Hi fredebby, and welcome to the forum.

Try sending a private message to Buckhorn Ontario in the following link with questions you have. They took the cruise this past January and had a great time.

tripadvisor.com/ShowTopic-g294331-i883-k8794…

The ship sustained some damage from Cyclone Winston, and is being repaired. Would try contacting them.

https://www.facebook.com/tuitai

Fortunately, recent dive pictures show Rainbow Reef off Taveuni, received no damage from Winston.

https://twitter.com/TaveuniDive

California
2 posts
1 review
3. Re: Tua Tai trips

We were booked for a cruise in mid-October and our trips have been cancelled, with no refunds offered by the boat owners.

They stated that the boat was damaged by Winston and is currently being assessed for repairs with no schedule available.

Fortunately, we only paid a 50% deposit and our credit card company will be reimbursing us so we should be good to go. We were a party of 24 and had planned to take over the entire boat for a friend's 50th birthday.

If you've not emailed them, do so. And then get started processing your claim through your credit card company

Reno, Nv
Destination Expert
for Matangi Island, Fiji
Level Contributor
5,963 posts
9 reviews
4. Re: Tua Tai trips

Thanks for posting. Unbelievable blopeep. Can't believe their terms and conditions wouldn't refund for cancelations due to reasons beyond their control. Glad you are able to get your money back. Travel insurance is must to cover any foreseen circumstances. Maybe have a look at Blue Lagoon or Captain Cook Cruises. You could also stay at an outer island resort.

Ballarat, Australia
Level Contributor
2,475 posts
298 reviews
5. Re: Tua Tai trips

Well said E&Cin Reno. Bit poor form on the part of the company when the cancellation is due to those sort of circumstances

Albuquerque, New...
2 posts
6. Re: Tua Tai trips

We had our trips cancelled by Tui Tai also. They said that they are not refunding any money even though our trip was scheduled for next October. So where does the money go? They have not incurred any expenses on our behalf yet they say their reservation terms allow it. Their terms also allow for a full refund if we cancel more than 90 days in advance. I suggest that this company be completely avoided unless they guarantee a refund without any qualifications.

Dunedin
Destination Expert
for Mana Island, Fiji
Level Contributor
2,371 posts
38 reviews
7. Re: Tua Tai trips

Hi Fredebby - I also saw some pics of the Tui Tai following the Cyclone - there was some significant damage done. 'Where does the money go'? - to them of course! But not refunding money already paid (through no fault of the guest) is becoming all to frequent in Fiji via many resorts/activity companies. Okay, we know travellers should get travel insurance, but often this does not cover cancellations/mishaps prior to travel/or during travel or any incidents that may occur involving the booked resort. Pays to read the very very fine print. If paying via c.c there is a better chance of recouping your funds. You have booked & paid for a service, but it will not happen/or hasn't been received, so a refund is likely via your c.c. Company. Good luck in choosing an alternative location for the birthday celebration.

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