After a drawn out exchange of correspondence and some frustration we have today received a cheque for 1200 Euros in settlement of the delayed flight compensation.
The moral of the story is if at first you don't succeed - keep at the b.....s!
A big thanks to yorkietourer, EnglandBazz and Mzuma and Mama Mzee for advice, guidance and support.
Happy Hols. Paymonger