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China Southern Free Transit Hotel. 8-48 Hours

San Francisco
Destination Expert
for Guangzhou
Level Contributor
14,348 posts
63 reviews
China Southern Free Transit Hotel. 8-48 Hours

China Southern Free Transit Hotel. 8-48 Hours

Link to airlines website

csair.com/en/…

1.Passengers flying with:

China Southern Airlines flights,

China Southern Airlines international code-sharing flights,

Domestic flights on Chongqing Airlines or Xiamen Airlines that connect with China Southern Airlines international flights or China Southern Airlines international code-sharing flights.

2.Passengers with Connecting time:

8-48hours(included) for international-to-international, international-to-domestic ,domestic-to-international

domestic-to-domestic:Overnight Transit,no onward flight on the same day,less than or equal to 24 hours with an overnight stopover

3.Transit in Guangzhou

Standards

Contract hotels of grade A

1.Transfer between international and domestic flights or between international flights and the class of the international flight is First or Business

2.Sky Pearl Gold members or Skyteam elite plus

3.Transfer between domestic flights and both classes of the two flights are First or Business

Contract hotels of grade B

1.Transfer between international flights on Economy class

2.Transfer between international and domestic flights and only the domestic class is First or Business

3.Sky Pearl Silver card or Skyteam elite

Contract hotels of grade C or D

Other transfer passengers eligible for free accommodation

Transit Free Hotel At Guangzhou

Ⅱ  Notes :

1.Please visit China Southern Airlines website (Home>Online Service>Transit Accommodation), and book transfer hotel by yourself.

2.Please ask sales staff when purchasing the ticket to help you book transfer hotel.

3.If you can not book transfer hotel successfully or have any further inquiries, please contact 24-hour hotline 0086-20-8612 4008.

4.Passengers who have booked transfer hotel please go to CZ transit accommodation service counter located at No.20 gate on the first floor of the Terminal,we will confirm the hotel accommodation information and arrange free shuttle bus for you.

5.International transfer passengers should obtain an entry permit from Chinese immigration for their transfer stay.

Useful tips

1.Services provided by China Southern Airlines include free accommodation for one night, free breakfast for the passenger, and free shuttle bus between airport and the hotel. Any costs incurred for additional services must be paid by the passenger.

2.For any further inquiries regarding transfer services or seeking help, please contact 24-hour hotline 0086-20-8612 4008 or send email to nhzz@csair.com.

65 replies to this topic
Sherbrooke, Canada
Level Contributor
46,029 posts
830 reviews
1. Re: China Southern Free Transit Hotel. 8-48 Hours

Sometimes you need to push a little bit. My in-laws were on a flight to San Francisco with a long transit in Guangzhou. They called (the Chinese number) and were told that they could not get such a free room. I then called the English line for them and there was no issue.

2 posts
2. Re: China Southern Free Transit Hotel. 8-48 Hours

Hi There

What is their English line? I am trying to reach them via phone yet couldn't get through...

Also how do you ask them?

I am also going to have a long layover in GuangZhou in between my return flight to Rome

Cheers and Thanks in advance

M

San Francisco
Destination Expert
for Guangzhou
Level Contributor
14,348 posts
63 reviews
3. Re: China Southern Free Transit Hotel. 8-48 Hours

Phone numbers and link for online booking are on the airlines webpage. You don't need to book in advance.

csair.com/en/…

2 posts
4. Re: China Southern Free Transit Hotel. 8-48 Hours

Thanks in advance!!

Just wanted to double check, I am booking an economy ticket with CS Air and I don't have any SkyPearl of FF membership, will I still be able to utilise the complimentary hotel and transfer service?

CHeers!!! THank you

San Francisco
Destination Expert
for Guangzhou
Level Contributor
14,348 posts
63 reviews
5. Re: China Southern Free Transit Hotel. 8-48 Hours

Yes, free hotels for all, just not 5 stars hotels, still very good hotels.

Christchurch, New...
Destination Expert
for South Island
Level Contributor
9,700 posts
220 reviews
6. Re: China Southern Free Transit Hotel. 8-48 Hours

The minimum stop over for the hotel is 8 hours. Business class flights go to the Pulman across the road from the terminal. Other hotels are close.

Getting off the plane you go to the transit desk which is clearly indicated. There will be a line! The counter staff check your tickets etc. and group you according to where you are going. There will be a bit of a wait (took us 15 mins) while arrangements are made. (It's surprising they don't seem to be expecting you etc.) We were asked if we wanted 1 room or two.

You will be then escorted through the baggage collection area and through the border formalities and taken to the hotel. Breakfast is included.

The guy who escorted us pointed out where we would check in for the next flight. It was quite painless.

If you are just passing through China I suggest you have all your overnight stuff in your carry on and check your bags through to your final destination.

Gloucester, United...
1 post
7. Re: China Southern Free Transit Hotel. 8-48 Hours

hi , im arriving Guangzhou 0n 23 nov from Brisbane on route to London , can you please tell me if I can prebook the free transit hotel now in advance . thanks

San Francisco
Destination Expert
for Guangzhou
Level Contributor
14,348 posts
63 reviews
8. Re: China Southern Free Transit Hotel. 8-48 Hours

The link to prebook hotel is provided in earlier post.

1 post
2 reviews
9. Re: China Southern Free Transit Hotel. 8-48 Hours

Hi there,

Sorry just to clarify, I've been trying to book my hotel online via the link however I'm unsuccessful and it remains on the same webpage.. Do I need to book in advance or am I able to show up at the counter when my flight gets in and request a room?

Thanks!

San Francisco
Destination Expert
for Guangzhou
Level Contributor
14,348 posts
63 reviews
10. Re: China Southern Free Transit Hotel. 8-48 Hours

This is the link for online booking, a certificate number is required, but there is no need to book in advance, transfer counter handles it upon arrival.

It happens rarely when weather delay caused massive delays and all hotel rooms were gone.

…csair.com/B2C40/…

Edited: 29 December 2016, 02:02
Reply to: China Southern Free Transit Hotel. 8-48 Hours
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