Hello all, We have just returned from an idyllic holiday in Florida. Our only issue has been with our car hire.
First of all, don't believe it when Budget tells you that you will get a free upgrade, it won't be there. I base this assumption not only on my own experience, but on those of no less than five others who also found no upgrades available.
But that is the least of my problems. When picking up the car (the only car available), we noticed many black scuff marks on the back of the white car as well as stains on the interior. We showed them to the employee at the gate where you leave the premesis, and we were told that they were duly noted and we would not be held responsible for them.
However, today I have received notice that I have been charged 85 dollars 'excessive soilage fee' and I know that we did not spill anything in the car. We rented the car for 35 days, were they expecting us to wash it as well?
I have written a letter to Budget, disputing the charge. I will write again with the outcome, but in the meantime, I wanted to give a heads-up to those planning vacations.
usrentacar.com were fabulous, though. :) The voucher worked as it should, making the rental process rather simple.