I received a nice looking vacation certificate called "Getaway To Paradise" which offers 3 days 2 nights hotel stay in many of the tourist locations across U.S. and was originally very excited about the experience I was going to get. Well...here follows a very frustrating story.
1. The certificate states that you have to send in the certificate with $50 refundable deposit in the form of check. Once the check is received, a welcome letter will be sent with reservation number that I can call to book my reservation. Well... when I got the welcome letter several weeks later, I was shocked. The welcome letter was printed on some high-school looking paper with one reservation number that no matter how many times or what time of day you call, it will always switch you to voicemail. Nice to hear that there's a reservation line who never picks up to take your reservations.
2. When I finally got their sales' marketing number to track down my only hope of booking for a vacation, (813) 289-7772, they transfer me over and over and the system either hangs up by itself or just go into more voicemails.
3. The certificate only states that reservation for the hotel is "limited during holiday, peak seasons and weekends". What it really means by "limited" is that it is total black out, not only holidays, but 7 days before and 7 days after. This is the message I get when I finally got through all the voicemails and found someone (via email) I could communicate.
Not only that, when I tried to book a vacation that is not what they defined as holiday, the travel agent immediately told my destination is not available and I must participate in a 90 minute presentation in order for them to book me a room. Well... if I'm willing to participate in 90 minute presentation, it's not a gift certificate, it's a SCAM and if I'm willing to participate in 90 minute presentation, why should I pay you booking fee when I can get the resort resevation free with even additional gifts. I looked on Expedia and Travelocity etc to see if any hotels are available during the time I try to book and voila, there are plenty of vacancies unlike what the travel agent said "all booked"
So I told the agent that I just want to use my certificate to book for a vacation and I'm not interested in participate in any presentation. Of course, once I sent the email, she never wanted to speak to me again.
So all you travelers out there, be very careful when you send in your hard earned money to these scam artists like PTS Travel (PTS Incentives, Prestige Travel Systems). Your ticket to a supposed "Get Away to Paradise" can be a tickt to "Getaway to Hell"