We stayed at the Best Western Fall River, MA on Thursday, June 5, 2008. Never, have I been more disappointed in any hotel experience.
The room was filthy, the bathroom was as big a a closet (and very poorly lit). The beds were so hard we might as well slept on the floor. I don't know when it had been vacuumed last. My husband got up out of bed and stepped on a sheet rock screw.
We went down to the desk early in the morning to check out 2 days early and told them about our concerns. The manager came over, apologized and told us that the room would be credited and also gave us a $20 gift card.
That made us feel better about the events......that is, until we got our checking account statement and found that they did not credit us as promised. Several calls to the hotel management have gone unanswered to date. I guess we'll just chalk it up as a loss.
We did, however, check into the Best Western in New Bedford and had a great experience. The room was comfortable and the staff was terrific. We highly recommend it to all.