Below is a letter I recently mailed to the management company in charge of the Sleep Inn hotel on I-70...
This letter is in reference to an incident at your hotel on Thanksgiving Eve between your hotel manager and an employee he worked with that evening. I regret to say that I filed a formal complaint with Clarion Hotels ��� actually three total ��� but felt that you may not know exactly what happened that evening. I���d like to discuss the matter personally with the hotel owner as the evening I spent at your hotel with my 7-year-old son was one of the most humiliating and degrading nights of my life.
Briefly, to highlight the most incredible of the events, my little boy ended up in the lobby of the Sleep Inn, in our pajamas at midnight, and were yelled at, sworn at, called terrible things, and told to leave the hotel as it was private property. When I asked for them to call the police, they refused. As I held my crying son, and asked for them to stop and be a little more sensitive and professional, they simply yelled louder as we backed on to the elevator.
What led to the trip to the lobby was a party going on in the next room, which neither Rick nor Michelle was willing to investigate. They simply said that the folks making the noise were my son and me.
I���m a consultant for over 300 Fortune 500 companies and have stayed in hotels all over the world. I���ve advised top executives on how to lead their hotel chains and independently-owned and operated hotels. Your hotel manager, Richard Maloney, acted in a way that is unconscionable to me. As I stood there with my little boy he verbally attacked, embarrassed, humiliated, and threatened me! And told me to leave the hotel immediately! ALL OF THIS FROM THE MANAGER OF THE HOTEL!!!
I had a room booked for 4 nights and left at midnight of the first, bags in hand, humiliated, in pajamas, with a child! And after agreeing to reverse the charges because ���his manager told him to,��� I realized that I was charged nevertheless. On top of everything else, I paid for that entire night!
After filing the formal complaint after returning to Washington, I received a call at 12:17 a.m. from Rick. He was extremely harassing, abusive, and used language the same way he did the night we left the hotel. I can simply not believe that he is in charge of the hotel you have financial and personal stake in. I spoke with two of your other employees as I attempted to contact R.D. Hospitality and they mentioned that Rick has received a number of complaints for the same sort of behavior!
This is something that you should be aware of and I am interested in talking with you personally. I have discussed civil options with 2 of my corporate attorneys to bring suit against Rick and, unfortunately, the Sleep Inn of Blue Springs, as he is a principal agent of the hotel. I���d like to emphasize my desire to discontinue this action and discuss alternative options with you or your management group so that we can solve this immediately.
Thanks for your time, consideration, and willingness to discuss this matter.