We booked transfers through Travel Republic which turned out to be with a company called Te Lleno. Just so that no 1 else ends up in the same situation as we did, DO NOT BOOK WITH TE LLENO.
The transfer from the airport to Corralejo was fine. On the return journey back to the airport the bus didn’t bother showing up. I called the emergency number 3 times at 15 min intervals and each time was told to wait and the bus would be there. After an hour, I called them again to be told it had actually broken down and no bus was coming at all. The woman, who was getting fed up with my calls, said 'get a taxi with your credit card'. Unfortunately, as our plane was due to leave in 2 hours and we were still stood waiting outside the hotel, we had no option but to take out more cash and pay for a taxi ourselves.
Had she told me the 1st time I called that there was a problem I would not have been so furious and would have had ample time to arrange an alternative but she lied 3 times.
The woman I spoke to, Liza, was rude, unhelpful and made me feel as though I was bothering her despite having paid 5 months previously for the service. Totally useless, AVOID.
We are in the process of complaining via Travel Republic who, in my previous experience, have been excellent but we shall see....