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“Great First Impression, Latam Hands Down”
Review of LATAM Airlines


Reviewed 4 weeks ago

Today was my the first time traveling with Latam. This airline definitely provided a pleasant and simple experience from check-in to baggage check. Before I approached the self-check in kiosk, a representative appeared and took control to alleviate any stress associated with the check-in process and checked baggage was just as smooth.

I was more impressed and astonished on Flight 2482, Crew and Crew Member Augustine’s, exceptional customer service, which improved my day and travel experience after over 30+ hours stuck in Lima Airport, resulting from a repulsive experience with Copa Air.

Augustine was very professional, responsive, and compassionate in his service to myself and other travelers. It was a relief not to deal with poor service!

Amigo mucho gracias para todos!!

Date of travel: May 2024
Thank theelevater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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29 - 33 of 41,449 reviews

Reviewed 4 weeks ago

Very unorganized and flight attendant for my section organize luggage compartments. Many people sitting in the back of plane put their luggage up front and many passengers put their bags in compartment instead of under the seat leaving no room for luggages. Male flight attendant in my section looks like he did not want to be in our flight.

Date of travel: May 2024
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Thank Wander59159350652
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The airline just changed the fly, to some people they gave the option to stay overnight and fly in the morning and to my son and I they gave us conexión to Chile, then Lima, then New York.
I have to be in NEw York at
10am and I will get there at 11pm. I have Heath problems, disc herniation, and I have to be in a trip for 29 hours. I was told in Uruguay that Chile changed my fly , and I didn’t have any option just the one they gave me. This is the second time that this happened to me I will never fly with this airline. NEVER 👎 NO RECOMIENDO LATAM , A ellos no le importa los cliente

Date of travel: May 2024
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    • Legroom
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    • Value for money
    • Check-in and boarding
1  Thank Isa C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

This was a short haul from Puerto Maldonado to Cuzco in an A 320-200 and only took 45 minutes! We spent more time in the check in lines! Due to the flight time, there was no service, understandably, and it was basically, up then down. So Latam get full marks for a quick & efficient flight and the crew were actually very friendly as well.

Date of travel: April 2024
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    • Legroom
    • Check-in and boarding
Thank Skeney57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

At the end of the day all flights come down to safe arrival and good service? On our many LATAM flights we found if the crew were friendly & efficient, the result was pleasant. This was one where they did everything right and we got dropped off for our Amazon adventure in good shape!

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Skeney57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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