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“Be aware”
Review of Batik Air


Reviewed March 13, 2018

Our Batik flight from Jakarta to Sorong left an hour early. We made the flight but just. Our flight from Sorong to Jakarta was cancelled without notice. We were rerouted from Sorong to Makassar on a flight that left early and then had to catch another Batik flight to Jakarta. Batik was well organized to rush us through but it was a little nerve racking. I would suggest you confirm your flights with this airline the night before or the morning of, if you can.

    • Seat comfort
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed March 12, 2018 via mobile

On the date I have to go back to Jakarta I choose batik air for my returning flight. It is still on the same group (as I recalled) with my previous flight.
However tje Boeing 737-900 is better than other 737 classes. The legroom is bigger and I haven't bump my knee to the front seat.
On the service wise, the airline gave a little snack during this short flight. Although the air stewardess were not attractive enough than my previous flight but I found that this flight is much more better. Of course, comparing to the fare that I spent this flight was higher than before. The fare took almost twice from yhe previous flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank h_susanto93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 12, 2018

We arrived at out gate at 12.45pm, 35 minutes prior to departure. The booking confirmation said a 13.10 departure but once at the airport the information screens indicated 13.20 departure as did our boarding passes. At 13.10 I approached a staff member at our gate as there had been no announcements regarding the flight. I was told the flight had departed without us, and with our luggage. I was also told that the flight left from gate c7, not c5 as indicated on the screens, and on the boarding passes! There was no announcement stating the flight was boarding, or that the gate had changed, or with our names when they realised we were not on the plane asking us to board asap! We are now stuck in jakarta with none of our belongings. The customer service staff were mostly on Facebook or whatsapp, or lying on their desk as we were discussing the situation. Some staff were giggling. Very professional service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank jamesdaflames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 11, 2018

Flying to Manado with tight schedule is always a pain, but fortunately, I found Batik Air schedule is match. Three hours and half flight, with nice lunch package.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rahadhian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 7, 2018 via mobile

2nd time on Batik Air that the entertainment system and air conditioning is not working... This is getting rather frustrating. Seat is dirty. Needs more focus on maintenance.

Thank Heri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC