We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid AirSwift like the plague ”
Review of AirSWIFT


Reviewed 3 weeks ago via mobile

They own exclusive right to fly into El Nido.

So, make sure you read the fine print because you know that they’re out to exploit their exclusivity.

Red flag #1:

They charge for a checked bag with a 10kg limit; the standard is 15+ kgs.

Red flag #2:

They don’t have extra baggage rates posted on their website.

Outcome:

$2800 php in EXTRA baggage fees.

Email them to get prepaid baggage + all of your hate mail. Consider yourself warned.


    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (100)
Traveller rating
Traveller type
Time of year
Language

4 - 8 of 100 reviews

Reviewed 3 weeks ago

We flew from Manila to El Nido and from El Nido to Caticlan. Both flights were on time and the whole experience from check-in to collecting our luggage was effortless. The aircraft was new, comfortable and the flights were smooth. The staff show the professionalism that is sometimes missing from the larger well-known carriers.

Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The plane is small but comfortable. This is the only airline going to el nido. Its like first class all the way; from check in, its hassle free; they pud a sticker on your shirt that says airswift. At the departure gate you will be escorted to a different gate exclusive for airswift passengers. You are given a bag full of snacks and drinks to bring on board. The plane itself is like practicaly brand new and i feel safe riding it even though i hate flying. Its a short trip so theres really nothing much to say.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • Value for money
Thank Badoy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

we arrived at the airport and because we had bought extra luggage allowance we had access to the private lounge. There was coffee/tea and some snacks available and also wifi! because of the resort we were staying at the transport was free of charge and we had help with the luggage. we thought arriving at the airport early was a bit of exaggeration but the check in really takes time especially if there is a queue it can be very slow!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Elena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

The flight from Manila to El Nido with AirSwift is fast and comfortable, but for those who has a connection flight to get better plan at least 3 hours of layover in Manila. AirSwift always departs and arrives from terminal 4 and it’s hard to get there with the transfer bus, takes a while, just plan and be paciente. The terminal 4 is also really small and have only a few choices of restaurants (the donuts are good), so if you want to eat something, do it in the other terminals. And also the money exchange tax over there are worse, so avoid it.
The two flights a got from AirSwift we’re delayed, so again, just be patient and plan your trip well.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Tiagofc73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC