We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Low Fare, Smooth Flight”
Review of LEVEL


Reviewed February 19, 2018

12 hour flight in a fairly cramped economy seat. Bring your own earphones and food if you don't preorder (and pay an additional cost) for a meal. Movies are free and current. Can't really complain since I was unwilling to pay a significant cost to upgrade to a premium seat. The flight itself was smooth and the staff friendly.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
5  Thank Brenda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlyWithLEVEL, Community Manager at LEVEL, responded to this reviewResponded February 28, 2018

Thanks for your feedback, Brenda and offering your advice to other travellers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (853)
Traveller rating
Traveller type
Time of year
Language
  • More languages

211 - 215 of 853 reviews

Reviewed February 11, 2018 via mobile

Took return flight between PUJ/BCN over New Year. Before booking special promotional Premium Economy fare on ‘sister’ Iberia website in July, I thoroughly checked all the conditions for my ticket...2 x 23kg baggage, seat selection at booking in front of plane 1st three rows, early boarding, amenity pack and food/drinks.

Sat in 1A (loads of legroom, only bulkhead in front) and 3A, still plenty of leg room. Food service was acceptable but not exceptional with wine included with dinner/lunch service (with metal cutlery!) ...choice of two dishes. This was basically the same as your regular AA/BA/Iberia transatlantic.

Not sure about other comments, but the price paid reflects the seat and services received. The regular transatlantic flights for this period were around double what you paid for on the big carriers. Level promotes itself on a variety of (2) seats and services.... you get what you pay for. Luckily I lucked out on this particular fare!

Before you buy your ticket, check all the conditions! If you want the ‘older’ form of service and cannot get Premium Economy then you need to weigh up the pros and cons...luggage, seat, food and drinks... otherwise the more traditional carriers might be more suitable.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank hschanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlyWithLEVEL, Community Manager at LEVEL, responded to this reviewResponded February 26, 2018

Hi,

Thank you for your review. We're glad to hear that you enjoyed your journey with us.
LEVEL gives you the choice to be in control of your own journey, by choosing what you want.

We hope to see you on board again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2018

Just like in any low cost airline. The service is not excellent. It takes you to destination...that's for sure.

8 hours...well kinda uncomfortable.

But the plane is new, and the entertainment system does help you to go through that.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank lucacarus085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlyWithLEVEL, Community Manager at LEVEL, responded to this reviewResponded April 6, 2018

Hi there, thank you for sharing your LEVEL experience, we really appreciate your feedback! We hope to see you on board sometime soon, thanks!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 1, 2018

First of all, the staff is very good, and our return flight BCN - OAK in January was the smoothest we ever experienced -- kudos to the flight navigator. Although the A330 is a fairly new plane with USB charging, a choice of free movies, TV, and music, the comfort of the economy seats for long flights (11 hours OAK - BCN and 13 on the return) is considerably lacking. I tried to use my own pillow for some padding but it still wasn't enough. The legroom is skimpy, making it hard to change position to get relief from the thin seats. You get charged for everything -- water, food, checked luggage, pillow/blanket, earphones, choosing seats -- which is how these low-cost carriers operate. But still we got less than we paid for in terms of basic comfort. Never again!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
5  Thank PL8on
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 29, 2018

Great prices and really attentive employees. Comfortable as one can be for a long haul flight. On time all the way from departure to arrival.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank epique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlyWithLEVEL, Community Manager at LEVEL, responded to this reviewResponded February 26, 2018

Hi,

We're glad to hear that you enjoyed your experience with us, thank you for sharing it.

We hope to see you on board again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC