Landing safely was the only positive event of our entire experience with Boutique Air. Both flights were +2hrs late, almost missed the connecting flight in ABQ.
When enquiring about the flight status, BTQ personnel claimed to be unable or unwilling to track incoming flights or estimate how long the delay would be.
The airline personnel are incompetent, arrogant, uncaring and absolutely terrible with customer service. They act as if you are doing the customer a favor by providing the flight. Makes one wonder what kind of maintenance program is implemented if the public face of the company is so terrible.
They have the market cornered and are the only game in town for a lot of regional airports. That is the ONLY way they can possibly stay in business. This airline is worse that Spirit.
I can't see how this airline can possibly stay in business if there is even the slightest competition.
Every passenger I spoke to said they would fly another airline if there was another choice. I agree.
I hope BTQ's investors & bankers are listening as they are going to lose a lot of money on this poorly run airline.