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“Cancellation email the day before flight”
Review of Onur Air


Reviewed November 4, 2017 via mobile

We had a lovely holiday in Turkey. The only negative of the holiday was choosing to fly this terrible airline.

We booked two flights with Onur air. The first flight from IST-ADB was on time and all went well, however the seating space is ridiculously small. Thankfully, it was a very short flight.

Our second flight from ASR-IST was cancelled. I was sent an email on 24 October 2017, a day before my scheduled flight informing me that the flight for the route has been cancelled from 17 October 2017 until March 2018! Why didn't the Airline let me know before the 17th October if they knew that the entire route would be temporarily stopped? I found this absolutely terrible! I had to frantically rush to find an alternative flight with another airline. This was obviously at a higher price and in fact I had to fly to SAW instead of IST.

If an airline is willing to give their customers such last minute communication without any sense of apology or concern, they don't deserve the customers.

I would strongly suggest rather flying other low cost airlines like Anadolujet, Pegasus etc.

I found Onur Air Terrible.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank Muhammad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed October 10, 2017

what a great flight amazing staff!! very comfortable big seats really nice 10/10 it was an airbus plane one of the best!! for a great price!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MaxyOmar87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile
Google Translation

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday
Google Translation

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC