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“Pleasant Flight”
Review of Air Asia India


Reviewed April 4, 2018

One among many low cost air lines now a days. Their plane are relatively clean , they provide in flight meals which can be pre booked (20% off ) of can be brought in flight. Surprising the food was reasonable with wide variety to chose from and more surprisingly hot and flavorsome as compared to stale food served in other airlines at exorbitant prices. Overall a good experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank neha g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 - 114 of 590 reviews

Reviewed April 4, 2018

I have booked my vacation trip via AirAsia.However, I have made a mistake on my booking. Have chosen wrong date on my return date. Immediately tried calling customer care (called within 5mins of my original booking) to fix the issue. They said there is a penalty fee for rescheduling. If I cancel then its non-refundable. Spoke to their customer representative lead as well. However, there was no consideration or flexibility for customer to fix the issue. It's unfortunate that I had to pay additional penalty fee to avoid messing up my vacation. I had experienced similar issue with British Airways, whereas I had to cancel (owing to personal problems) my booking with 24hrs and they refunded my complete amount. Hope AirAsia improve customer service.

Thank Santosh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

I had absolutely no issues while travelling with Air Asia. Quick and easy check-in, on time boarding and flight departure, no wait time to collect the baggage at the destination. I must say that Air Asia has a nice in-flight shopping catalog. I haven't seen such good products at such reasonable prices elsewhere. I did buy a product because it was value for money.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Wasim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

We choose Air-Asia for our family trip to Bhubaneswar from Kolkata. Trip was on-time, check-in process was quick and they arranged our seats in same row without any extra charges. In-flight menus are tasty and have professional crew.

Thank debcal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2018

Bali to Mumbai. My flight supposed to depart at 03:10 PM, on 31 March. They allowed passengers to check in at 11:00 AM but didn't informed them about the delay. Once the immigration process is completed, then they changed departure time to 07:00 PM. Now passengers don't have any option other than waiting. There wasn't any Air Asia executive present at the gate. We also didn't get any vegetarian food at Bali Airport. The airline provided food as it was delayed, but they ordered Non-Vegetarian food only. They should have some common sense that Non-Vegetarian people can eat Vegetarian food, but Vegetarian people cannot eat Non-Vegetarian food. Most of the co passengers were absolutely frustrated. They promised us that they will provide Vegetarian food in the flight. But when flight departed they told us that you have to buy it. I really will not recommend this Airline to anyone.

While going to Bali from Mumbai, one flight attendant told me that currency exchange rate in Air Asia is different. Generally 1 INR = 210 IDR(app). But in Air Asia, 1 INR = 100 IDR. That was so pathetic.

I wanted to choose twin seats while web checkin. The Customer support has misguided me. They told me there isn't any twin seat available in flight. So I end up booking different seat paying equal amount. And actually twin seats were there.

This Airline is bearable for those whose height is less than 165 Centimeters and a journey of max to max 3 hours. I will not travel via Air Asia again even if they provide me free tickets

I will not target on In flight entertainment, seating comfort and all as it is a low cost carrier. We should not expect more from it. It is just a plane which have seats with little cushion onto it. It take off from source and lands at destination. That's all.

I hope this review will be valuable for all future travelers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Swapnil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC