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“Getting better with every visit”
Review of Air Astana


Reviewed July 28, 2018 via mobile

Been using this airline for about 6 months, Good service, good food and helpful flight attendants. Good leg room on most flights.

Could do with USB charging points on the older planes as media can be accessed through mobile devices but these do not last a whole 6 hour flight. The newer refitted aircraft with in-flight screens are very good

Date of travel: June 2018
Thank Roob0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 - 103 of 953 reviews

Reviewed July 26, 2018

My first time with Air Astana. Flew from Kuala Lumpur to Istanbul, with a transit at Almaty. Plane is relatively small for both sectors. KL to Almaty was via Airbus 321 and Almaty to Istanbul was Boeing 757. Though it's a small plane, leg room was relatively big compared to other airlines, however, the aisle is much narrower than other airlines. Good travel kits were provided for both sectors. Metal cutlery were provided instead of plastic ones as compared to other economy class. Downside is that there's no 3 toilets in the economy section for both sectors, thus, Q is quite long and as the toilet tissue's holder is not placed at right place, most users would use the hand towels causing the toilet to clog quite often. In flight service is not too friendly either and they always run out of bottled water - on both sectors for my return trip!! Overall a nice flight due to the roomy leg room.

Date of travel: June 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Cath5102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 24, 2018

the air astana is a no frills, basic amenities airline. not much to complain as the prices are cheaper in comparison to other airlines. it also has direct flight from st. petersburg to delhi via almaty, unlike aeroflot, which is helpful if you want to fly from st. petersburg. the food is basic, but the hostesses are polite ,speak english and helpful. the leg space is also not too less and crampy like the newer economy flights. i specially enjoyed the in flight magazine.

Date of travel: June 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank jayatisg2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 24, 2018 via mobile

Very good service. Good food, and they feed you even on short-terms flights.
I also love small but useful presents they give the passengers.
Good aircraft, convenient schedules.
Good choice of movies, so it’s usually a pleasant experience

Date of travel: June 2018
1  Thank _bovbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 24, 2018

The flight was very pleasant. The seats were spacious and the stewards were vey nice and efficient. recommended

Date of travel: July 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank vardi2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC