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“Very surprised and great check-in and flight”
Review of S7 airlines


Reviewed August 28, 2017

We booked on the S7 flight from Hong Kong to Vladivostok as the start of our wonderful month in Russia.

Check-in was quite fast and we were able to use the Qantas lounge in Hong Kong. Our first comment on seeing the plane was "Kermit Air" due to the green colour :-). Our stewardess was lovely, service, wine and food good and loved the amenities bag and the safety instruction card.

Would certainly fly them again.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank the_stoddarts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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132 - 136 of 2,967 reviews

Reviewed August 28, 2017

The plane was old - no video screens in the seatbacks or even overhead, no USB charging stations - so make sure your devices are charged up before you go and that you have whatever you need downloaded already. We were fed 1 meal for the 6.5 hour flight but it was a pretty filling meal, so that was good. We didn't lack for beverages, as they did beverage service about 4 times through the flight. The flight attendants seemed polite enough; they didn't speak English much but made themselves sufficiently understood when it was meal and beverage time. The flight was smooth, so no complaints there.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kristine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 28, 2017

Both of my flights (there and back) were on time and the pilots professional. However, the level of service is very poor. On a six-hour flight, we were provided one hot meal (decent) but offered drinks only twice. The size of the drinks was less than 200 ml/6 ounces. So, be sure to take extra water with you! And there are no entertainment options (for a six-hour flight!).

While the flights were comfortable (Boeing 737), two different sets of staff were the least friendly I have encountered in 20 years of international travel. Never once did they smile and, perhaps most unsettling, they never made eye contact. Any request was met with indifference. This wasn't just their behavior with the foreign passengers; Russians were treated equally badly.

I would use this airline again, as there are few options to Siberia. But be prepared for poor service and be prepared to provide your own entertainment.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 28, 2017

Flew with S7 four times. Overall, no delays and decent service. One time there was only water offered during the flight which was a bummer.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Linh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2017 via mobile

We went to russia with Airbus 319 of this company the service and flight condition were acceptable. But, the flight staffs in airport were very rude and aggressive. I do not suggest this flight for leisure.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Amin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC