I flew with Porter Airlines for the first time back in January 2016. It was a spur of the moment trip from North Bay to Thunder Bay and as a whole, it was outstanding.
The flights (North Bay to Toronto, then Toronto to Thunder Bay), were fast, quiet, and the staff were extremely kind and helpful. They offer complimentary drinks and snacks on their flights, which is a great bargain and extremely hard to find in the airline industry these days.
However, my return trip was where the true colours of the airline came through.
Our flight from Thunder Bay to Toronto went off without a problem, and we landed safely in Toronto. Our flight from Toronto to North Bay was an evening flight, and when we were waiting to board our flight back to North Bay, an announcement came over the P.A. system asking for us to go to the Porter Desk for an announcement. They informed us that North Bay's airport was dealing with freezing rain and strong winds, and as a result, we wouldn't be able to fly. Obviously, this would be a disappointment, but it was out of their control. The next available flight wouldn't be until the following morning and they informed us we would need to spend the night in Toronto. Before I could even think about where I was going to stay or what I was going to do, they announced that they would be putting everyone up in the Fairmont Royal York Hotel and providing everyone with a per diem to cover dinner costs. Not to mention they provided free shuttle service directly to the hotel, and back to the airport the following morning.
Porter managed to turn an inconvenience into a great experience. Despite getting home a day later, I was able to stay at one of the finest hotels in Toronto (free of charge), receive a complimentary dinner, and a flight the following morning.
Porter went above and beyond to ensure our unexpected layover in Toronto was as comfortable and as hassle-free as possible! Amazing!