This was my first time flying business class on a long haul international flight. The staff at the counters were very pleasant and helpful. The flight attendants were very attentive and pleasant as well. The seats were lie flat seats and were pretty comfortable for the 8 hour flight. They did have a good range of entertainment to choose from. The food was fantastic. The only issue I had was with baggage being sent to another carrier which made me miss a connecting flight but the staff quickly helped me retrieve my bag and booked me onto another flight. The cost of the business ticket was well worth it. I highly recommend Azul and their friendly staff.