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“Poor plabe”
Review of Aeroflot


Reviewed 22 September 2017 via mobile

After being on a bad flight from Moscow to ulaanbaatar I wasn't expecting much, and Aeroflot had a bad flight here as well. Tiny leg rooms, no entertainment and an old aircraft, was expecting for far more for paying 850$ on a flight from Tel Aviv to Ulaanbaatar via moscow.
I'd advise you to try with Korean airlines, or maybe even Turkish airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank Aviel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 September 2017 via mobile

Not the first time flying with Aeroflot, and so far was very satisfied with them. However this flight to Ulaanbaatar, was below average! We got tiny leg spaces for 6 hours flight, without any entertainment (and of course no power source). Was really disappointed with the flight, in many low cost airlines I got better service, way better.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Aviel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

I believe Aeroflot is one of the best kept secrets in the airline industry. I have traveled all the large international airlines at one time or another and I have accepted the fact that flying can be an unpleasant experience. Thankfully someone forgot to tell Aeroflot this. Aeroflot makes flying enjoyable. Even though I always fly in economy class, I always feel I am flying first class with Aeroflot. Their staff really knows how to treat passengers. The flight attendants are always so positive and pleasant. I could write a few paragraphs just about their great customer service, but I will sum it up in just three worlds....helpful, pleasant, professional. Whenever possible, this is the airline you want to travel with. There is only one down side to Aeroflot, that being booking a flight. It's not horrible, but Aeroflot is not the easiest to book with. Their website is not especially user friendly. Like I said. It's not horrible, but it's not the best. Compared to the cheap no frills airlines where buying a ticket is just a click here and a click there, Aeroflot is just a bit more cumbersome. But as you find out later with the cheap no frills airlines, you get what you pay for. You arrive at your destination feeling crappy but not knowing why. So it's worth taking the extra few minutes before your trip to book with Aeroflot. Fly with them and you arrive at your destination feeling like you're on a vacation relaxed and refreshed. Lastly, I hate to mention this, but I will. I don't know who does the hiring at Aeroflot, but they are doing a great job. Not only do the stewards and stewardesses have great customer service skills, but they are good looking as well. Obviously, this is not a requirement for me when deciding which airline to travel with. But it sure is nice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

it was my first time trying Aeroflot,a reputation of the Russian product, services seems to have been distorted by the bad western propaganda that accompanied the Cold War & beyond, including the aviation industry, large,clean modern aircraft - friendly crew - on line departure & arrival - full meal service during flight - full entertainment. Excellent value for money.Some of the gates at Moscow airport (the first terminal) may not have sufficient seats due to some free market shops crawl nearby

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank suliman a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

I flew with Aeroflot between London and Shanghai in Summer 2017. We had a comfortable flight with pretty good food for in-flight food. The entertainment system was good, it was fun to play the multiplayer games with friends. Staff were friendly and helpful, but it was rather hot throughout the craft and leg room was reasonably small.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Jordanovichy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC