Can't change seats even if they're website is down once they select it for you. They gave us such a hard time to seat family members that booked together next to each other. They put us on separate rows. We would've paid to sit together but they website kept glitchong for 3 days. The day off check in our seats were selected for us. You also, can't put your luggage anywhere besides right above your seat. If there is space in the front of the cabin they will make you move it to store luggage exactly where you are sitting.

Subject: Request for Refund Due to Flight Cancellation

I am writing to request a refund due to a schedule change resulting from a mechanical failure on AeroMéxico flight AM-697 on January 30th at 11:30 PM.

The original flight, AeroMéxico AM-697, was scheduled to depart on January 30th at 11:25 PM and arrive on January 31st at 7:00 AM. Unfortunately, it was canceled due to a mechanical issue. After more than two hours of waiting for updates, we were informed that the flight was canceled and instructed to collect our checked baggage before proceeding to the AeroMéxico counter at YVR airport.

After waiting for another hour at the counter, I was told to check my email, where I found that a new flight had been booked for me without my consent. This was extremely inconvenient, as I needed to be in Mazatlán by the afternoon of January 31st for an urgent matter. I asked the AeroMéxico representatives if they could change my flight to a later date, but my request was denied. I also inquired about the possibility of receiving flight credit or having the return portion of my ticket kept active so that I could purchase a different ticket, but again, my request was refused.

Many other passengers faced similar issues, and after numerous calls to customer care, we were told that we had no choice but to accept the newly assigned schedule or risk losing our entire ticket booking.

As a reputable global airline, I believe AeroMéxico should be accountable for its failures and provide appropriate compensation to affected customers. I sincerely hope that my review will be taken seriously, and that AeroMéxico will act professionally in addressing this matter.

This is a totally fine airline - flights on time, friendly staff, baggage arrived all okay, nice meals, individual screen and all that. It's not a luxury airline, so don't expect that - it's not mega spacious - but to get from A to B, its perfect! Don't get put off by all the bad reviews on here.

My luggage got damaged on my way to Mexico, on my way back they noticed the damaged and made sign stating that it wasn’t them. I paid more to be seated at 5D and didn’t have room to place my backpack under the seat, when I got there all the upper storage was already full and I have to go all the way back to find a place for my luggage. I had a sombrero with me and took it off and placed on my legs. They forced me to place it in the upper storage because i couldn’t have with me. The flight attendant in the business class was rude and it looked like she was in a bad mood. I was upset but I didn’t say anything but I will not flight with you guys ever again.

Changed my flight time twice to an extrememly inconvenient time then refused to let me switch flights to a different day or time.