I have a bad experience with this AIRLINES. I purchased a ticket and somehow they make an error that I was not on that flight. First, I fall in line to get to the counter for around 40mins. Then the problem starts. They directed me to try the KIOSK check in. I was not successful so I go back to the counter and the rude LADY directed me to fall in line for another 20min. Still not settled and they asked me to call my agent. Then I was asked to fall in line again for another 15mins. They finally corrected the problem that was Aero Mexico error. I almost missed my flight and it was so frustrating and I was having anxiety attack thinking that I will not be with my wife on that flight. In my opinion, I should not have to go back in line again and again because the problem was their mistake . It was absolutely wrong for them to tell me to go back in line.

My recent experience with Aeroméxico was deeply disappointing, particularly due to their questionable payment policies and lackluster customer service.

One of the most concerning issues was their baggage fee policy. At the airport, I was informed that **checked bag fees must be paid in exact cash**, with no option to use a credit card or larger bills. If passengers do not have the precise amount, staff members often fail to provide change unless explicitly asked, creating a frustrating and unethical customer experience. This practice feels intentionally misleading and unprofessional.

Beyond this, the overall service left much to be desired. The check-in process was disorganized and inefficient, with long wait times and a general lack of assistance. Once onboard, the experience did not improve—seats were uncomfortable, the cabin was not well-maintained, and in-flight service was minimal, with flight attendants appearing disengaged and inattentive.

To make matters worse, my luggage was delayed, and upon arrival, it was damaged. When I attempted to address the issue, customer service provided little support and was largely unresponsive.

Aeroméxico’s lack of transparency, poor service, and unprofessional handling of basic customer needs make it difficult to recommend this airline. For those seeking a smooth and reliable travel experience, I strongly suggest considering alternative carriers.

Booked accidentally for the wrong date. And had a very negative experience with customer service. Called immediately, and then was told the refund would come within two weeks and then got a note saying they would not refund.

We paid extra for REFUNDABLE "Flexible" tickets. When I needed to cancel, Aeromexico charged me $150 per person "penalty". That's a bad way to treat your customers.

Terrible experience. The crew were useless. Allegedly, the system committed an error with my paid seat, and I had still to travel on the same one that was assigned by the system. They didn’t give me back the money, they just gave me a QR to put a complaint and threatened me with not flying if I continued complaining. Terrible customer service. They won’t be there to help.