I was due to fly airfrance last week, as part of my big European trip... until the worst happened and my dad was diagnosed terminally ill.
Air France asked for a letter (composed in Russian I might add) to confirm that my dad was actually sick. Only to deny me any type of flight credit, any compassionate response at all actually.
Even Europes most budget airlines offered their condolences and flights held in credit, despite the ticket purchased. Only airfrance refused to offer a little help to my situation.
That's says a lot about an airline me.
Very disappointing.... I'll always remember this airline didn't help me in one of the worst times of my life.