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“Great all round flight”
Review of Air France


Reviewed 3 weeks ago

Good flight with a snack and drinks served. Comfortable ontime 2 hourflight which was good as I only had a 50 minute transfer including terminal change. Friendly and helpful staff

Date of travel: November 2018
Thank N8699PYpeterw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 - 153 of 23,341 reviews

Reviewed 3 weeks ago

Short transfer so boarded last minute but flight departed and arrive on time. Flight was not full and normal paid for snacks. Stewardess was rude to everyone including Air France ground staff

Date of travel: November 2018
Thank N8699PYpeterw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Delayed on take-off from Barcelona is understandable, but the incompetence and unhelpfulness of the staff in Paris - Charle De Gaulle (CDG) is hard to fathom.
We were initially sent to the wrong gate for our connecting flight, then had to go through security again. As we had arrived late our connecting flight (also Air France) had left and there was no-one at the Gate to assist us. (We had spoken to multiple Air France personnel but it seems that no-one had called the Gate to tell them our flight had been delayed and we were on our way.)
It took us an hour to speak to some-one at a customer service desk (she was very nice once we got to her) and there were no more direct flights that day.
We took a connecting flight via Heathrow and got home 7 hours later than scheduled, but that was not the end of the story.
Even though we had to pay for our bags a second time, they did not arrive at our destination. In fact it turned out they had never left CDG, but we filed a "missing baggage" claim and were told to expect them the next day.
The following day we arrived at our local airport and were told that the bags had NOT been put on the plane in CDG, but they would be sent on the next day.
A little warier, we called the airport the next day and were told that once again our baggage had NOT been put on the plane in CDG and it was expected to arrive the following day.
Finally, 3 days after our arrival home, we got our luggage, quite dirty and battered.
All in all the worst flight experience I have ever had, and would NEVER fly with this Airline again.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rfarrell2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

After having not such a good flight out with Air Mauritius, was really pleased we came home with Air France, Everything was very smooth and no issues apart from the fact the plane was so cold, people sitting with coats on and extra blankets, the crew were asked but nothing done. This stopped me giving this a 5 star rating.
Nice touch from the crew when they went for their break they left trollies with water, soft drinks and snacks to help yourself-nice one.
On the whole apart from being cold a really good flight home.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ijdickson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

While my connecting flight from Cork arrived on-time, take-off from Paris was delayed by over an hour because "too many people had carry-on bags".
It is shocking that a professional airline cannot be sufficiently organized to handle this during check-in or boarding instead of spending an hour re-organizing after boarding.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rfarrell2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC